Logistics Coordination & Sales Engagement Specialist

Join TalentPop App as a Logistics Coordination & Sales Engagement Specialist!

At TalentPop App, we are building a dedicated team of remote supply chain professionals who are passionate about optimizing logistics operations and driving business growth. As a Logistics Coordination & Sales Engagement Specialist, you will play a key role in managing client shipments, identifying account growth opportunities, resolving delivery disruptions, and building lasting B2B relationships that contribute to the success of our core operations.

If you have a strong background in logistics, thrive in fast-paced supply chain environments, and enjoy turning operational challenges into client growth opportunities, this role is for you!

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!

To ensure your application is reviewed by our **Recruitment Team**, you must follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**

• When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• In the application form, you’ll be asked for an application code – please enter CSA in that field.
  
  

What You’ll Do

• Client & Carrier Engagement: Communicate with corporate clients, shippers, and carriers via phone, email, and live chat to manage shipping inquiries, scheduling, and rate quotes.
• Drive Account Growth: Identify opportunities for service upselling, route optimization consulting, and volume expansion to maximize account value and retention.
• Recover & Retain Accounts: Proactively manage contract renewals, win back inactive logistics clients, and address churn risks through strategic relationship management.
• Shipment & Order Management: Oversee real-time shipment tracking, resolve customs or carrier delays, and coordinate exceptions to ensure a seamless post-dispatch experience.
• Represent the Brand: Deliver a high-touch, concierge-level service, ensuring every client interaction reflects our corporate standards of efficiency and reliability.
• Maintain Logistics Insights: Record precise shipment data, monitor transit KPIs, and collaborate with team leads to enhance our delivery networks and the customer journey.
  
  

What We’re Looking For

• At least 1 year of proven remote experience in logistics operations, freight coordination, or supply chain account management.
• Must have prior experience in logistics/B2B support (comfortable tracking shipments, managing bills of lading, handling dispatch, or driving account upsales).
• Strong persuasive communication skills and a natural ability to manage freight negotiations, handle client escalations, and close contract expansions.
• 1 year of customer service experience via phone, email, or chat is required in a logistics or transportation environment.
• Familiarity with Transportation Management Systems (TMS), ERPs, or advanced CRM platforms is a big plus.
• Self-motivated, detail-oriented, and able to thrive in a fast-paced remote logistics environment.
  
  

Technical Requirements

• A personal PC or laptop with an i5 processor or higher.
• A stable internet connection with at least 25 Mbps upload and download speeds.
• A quiet, professional workspace for client and carrier calls.
  
  

Why Join Our Corporate Team?

• Earn competitive commissions on account growth and enjoy annual performance-based raises.
• Paid time off to relax and recharge.
• HMO health coverage or a monthly health stipend for your well-being.
• Performance and recognition bonuses for top-performing operations specialists.
• 100% permanent work-from-home setup — skip the commute!
• A supportive corporate culture with clear paths toward supply chain leadership.
  
  

Ready to connect with global accounts, optimize logistics networks, and deliver an exceptional supply chain experience? Apply now to become a Logistics Coordination & Sales Engagement Specialist at TalentPop App!