Junior Customer Service Specialist

Kinguin, founded in 2013, has quickly grown to become a major player in the digital entertainment marketplace with 20 million users worldwide. We offer a wide range of digital products, including video games and computer software, and have been a pioneer in supporting the esports industry through sponsorships of tournaments, events, and organisations. At Kinguin, we are committed to innovation and pushing the boundaries of what's possible in gaming. Our team is made up of people from diverse backgrounds and skill sets, all united by their love of gaming and desire to create the best possible platform for our customers.

If you value having Passion, Care & Impact in your daily work, you will fit great in our team! You can read more about our values and work here.

Let's shape the future together and make gaming accessible and inclusive for everyone!

What daily challenges are waiting for you?

• Providing high-quality customer service, using the best technologies like Zendesk and Resolution Center (our in-house tool), including AI ChatBots.

• Providing customer service on social media platforms

• Verification of product reviews

• Handling transactions on payment gateways and internal systems

• Training and onboarding of new team member in the Customer Support department

• Collaboration with other departments within the company in the spirit of impact, care and passion

What you need to be successful in this role?

• Good English communication skills, especially in the written word (C1 level)

• Availability for work in shifts and during weekends (our support is available 24/7, 365 days a year)

• Strong desire for learning new things

• Problem-solving aptitude

• Interest in gaming

Not essential, but welcome additions:

• German/French/Spanish/Italian language skills

• Previous experience in the field of Customer Service (or a related area involving serving customers)

• Transactional/financial verification experience

• Scripting or web development skills of any level

What we offer?

• Remote work within flexible hours.
• All the tools and equipment necessary to perform your duties.
• Monthly bonus opportunities tied to marketplace results.
• Mental health support platform (Nilo).
• Free English lessons via online platform.
• 50% discount codes for games every two months.
• Seniority program (yearly discount code, up to 10 additional paid days off, bonus for 2, 5, 10, 15, and 20 years anniversary).

Recruitment process

• English Test

• People interview (30 minutes)

• Interview with the Hiring Manager (30 minutes)

• Decision