Junior Branch Ambassador
UnionBank
Date: 4 hours ago
City: Calamba
Contract type: Full time
Company: Union Bank of the Philippines
Position: Branch Ambassador
Job Summary: Responsible for administration and efficient operation of the Branch Delivery System, delivery of platform services, account opening and in-house sales, cash management at branch level, participation in the administrative proceedings, CX experience and serves as the CAO of the branch.
Duties And Responsibilities
Position: Branch Ambassador
Job Summary: Responsible for administration and efficient operation of the Branch Delivery System, delivery of platform services, account opening and in-house sales, cash management at branch level, participation in the administrative proceedings, CX experience and serves as the CAO of the branch.
Duties And Responsibilities
- Drive Sales & Customer Engagement – Fulfill sales targets, retain and grow client relationships, cross-sell bank products and services, assist walk-in clients, and support marketing efforts for prospective customers.
- Manage Branch Operations & Transactions – Oversee account opening and maintenance, placements and investments, ATM and checkbook requests, manager’s checks, fund transfers, and other branch transactions while ensuring accuracy, compliance, and proper documentation.
- Oversee Cash Custodianship & ATM Operations – Maintain control of branch cash levels, supervise cash servicing for Junior Ambassadors, conduct cash counts, manage vault and ATM operations, and ensure proper handling of accountable forms and contingent items.
- Ensure Service Excellence & Complaint Resolution – Champion a positive customer experience, handle and monitor client concerns, coordinate with relevant units for resolution, and ensure timely feedback and compliance with service standards.
- Lead, Coach & Develop Branch Staff – Supervise Junior Ambassadors, conduct coaching and performance reviews, recommend training and staff rotations, support hiring and disciplinary processes, and ensure adherence to security, compliance, and operational policies.
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