IT Support Specialist - Hybrid (Eastwood, QC)
Neolytix
Date: 2 days ago
City: Quezon City
Contract type: Full time
Remote
IT Support Philippines
Neolytix works with healthcare institutions in the US to provide end-to-end business and technology services to our clients. We are looking for an extraordinary technical support with passion for helping people utilize technology and educate them to fully utilize the potential for day-to-day applications.
Job Responsibilities
Powered by JazzHR
2xR0F4AH28
Neolytix works with healthcare institutions in the US to provide end-to-end business and technology services to our clients. We are looking for an extraordinary technical support with passion for helping people utilize technology and educate them to fully utilize the potential for day-to-day applications.
Job Responsibilities
- Setup new Users, modify access for existing users and offboard users as required
- Manage user accounts, permissions & access rights
- Maintain firewalls and security policies
- Manage all computers, laptops and equipment including sending and retrieving of the assets
- Act as Data Protection Officer in the Philippines
- Basic remote troubleshooting of Computer hardware, software, network, Connectivity & 3rd party applications
- Creates documentation and self-service tips for troubleshooting – publishes on SharePoint/ Intranet
- Logs in all support tickets and provides timely resolution based on agreed SLA’s
- Ensure compliance with IT security requirements and policies;
- Ensure reliable monitoring and alerting for systems infrastructure;
- Identity management on platforms using Azure Active Directory and Active Directory Domain Service;
- Develop and deploy Group Policy objects that optimize the org’s global security posture as well as enhance end user workflows;
- Implement and support the integration of applications into a centralized SSO infrastructure using OIDC and SAML protocols.
- Experience in GSuite Business Workplace Management – Users, permissions and setup
- Manage DNS settings, Domain management, MX Records
- Manage VPN’s
- Installing and configuring application and operating system software and upgrades
- Provides weekly & monthly performance reports
- Cloud Computing Microsoft 365, Teams Admin, Microsoft Teams Phone connect, Azure AD, Exchange Admin
- Familiar with VPN Deployment like Open VPN, Pritunl
- Google Cloud / AWS Console experience preferred
- Usage of MSP & RMM tools like Syncro
- Windows & Mac Troubleshooting
- Competency in Microsoft 365 & Operating Systems
- Basic understanding of computer hardware, OS & network troubleshooting
- Data Export, manipulation and cleanup using Excel/ csv tools
- Excellent communication & presentation skills
- Ability to communicate clearly, both written and verbally in English
- Able to perform end-user impact analysis, issue resolution, and root cause investigation
- Ability to maintain a calm, professional demeanor when under pressure
- Ability to multitask and manage a large workload
- Strong organization skills
Powered by JazzHR
2xR0F4AH28
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Hardware Intern
Webcast Technologies, Inc.,
Quezon City
3 days ago
Job Overview:
The Hardware Intern (under IT Infrastructure and Hardware Group) will assist the team in the documentation, monitoring, and testing of computer hardware, devices, and equipment to support daily operations, maintenance, and troubleshooting activities.
Minimum Qualifications: Currently taking up Bachelor of Science in Electronics Engineering, Electronics and Communications Engineering, Computer Engineering, or a related field
Knowledgeable in Google Workspace,...
2026 Workforce Management GVPAD – RTM/WFM Representative or Associate
Concentrix,
Quezon City
3 days ago
The Real Time Management Associate/Representative is responsible for managing the intraday performance of multiple program(s) or line(s) of business at one or more Call Center(s). This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards.
Essential Functions/Core Responsibilities
Distributes accurate and timely agent schedules
Inputs intraday corrections and...
Procurement Sourcing Specialist
Manulife,
Quezon City
1 week ago
The Pricing Specialist plays a critical role in supporting day-to-day contract pricing operations across multiple business units. This role focuses on processing contract updates, fee changes, and discounts with a high degree of accuracy and efficiency, ensuring service-level agreements are consistently met. By enabling seamless pricing operations, the role directly supports business growth and customer satisfaction for millions of end-users....
