IT Service Coordinator

About Teamified

Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way organisations build and manage their remote teams through great working relationships, trust, integrity, culture and hiring processes. Additional to this we are building our own technology product offerings. We strive to deliver the best outcomes for our customers, our partners and our people.

About our Client:

Our client is a leading full-service payments and technology provider, driven by in-house research and development, product innovation and enhanced data security.

Our client helps to streamline their clients’ cash management and reporting processes with their suite of solutions that are designed to deliver significant time and cost savings. With over 20 years industry experience our client leads the way in providing secure payments and technology solutions tailored for hospitality, gaming, retail and financial industries. Their products are world class yet developed with a localised lens and expertise, ensuring they are relevant for their respective jurisdictions. Trusted by over 4,500 businesses, their commitment to compliance, integrity, and support for their clients is unwavering. With our accessible 24/7 local support team, their clients can speak with real humans who understand their needs and provide timely assistance. Plus, their dedicated Business Development Managers provide personalised support at every stage, ensuring peace of mind, secure and purpose-built solutions.

About the Role:

The Deployments Coordinator is responsible for the end-to-end coordination and delivery of installation, removal, and relocation of our clients devices. The role ensures all deployment activities are completed on time, within scope, and in line with operational standards and customer expectations, while maintaining strong coordination across internal teams and external partners.

Key Accountabilities

• Take ownership of all deployment requests from initiation through to completion.
• Ensure all activities are delivered within agreed service levels and timelines.
• Maintain accurate and up-to-date records within Salesforce, including status updates, milestones, and next actions.
• Proactively identify risks, delays, or blockers and escalate where required to minimise impact.
• Coordinate effectively with internal teams (Helpdesk, Field Services, Warehouse, SysOps) and external partners to ensure seamless delivery.
• Provide clear, timely, and consistent communication to all stakeholders.
• Ensure high standards of accuracy in job scoping, quoting, and execution to minimise rework.
• Maintain a strong customer focus, ensuring expectations are managed and outcomes are delivered to a high standard.
• Contribute to continuous improvement by identifying process gaps and recommending practical enhancements.
• Ensure adherence to company policies, procedures, and information security standards, including Work Health and Safety requirements.

Principal Duties

Coordination

• Manage all deployment requests within Salesforce from creation to closure.
• Coordinate installations, removals, and relocations activities in line with defined processes.
• Liaise with internal teams, customers, technicians, and third service providers to schedule and deliver deployment activities efficiently.
• Source and validate quotes for hardware delivery and installation, ensuring cost effective outcomes.
• Track and manage all deployment deliverable to ensure timely completion.
• Proactively identify risks, delays, or blockers and escalate where required to minimise impact.

Stakeholder Management

• Act as the central point of coordination for all deployment related activities.
• Manage stakeholder expectations through proactive communication and timely updates.
• Build and maintain strong working relationships with merchants, contractors, and internal teams.

Systems & Case Management

• Maintain accurate case updates, including current status, next steps, and completion notes.
• Monitor shared inboxes and respond to queries in a timely and professional manner.
• Ensure all deployment data is recorded accurately to support reporting and operational visibility.

Quality & Compliance

• Perform quality assurance checks to ensure deployments meet operational and customer standards.
• Ensure all activities are carried out in accordance with company policies, procedures, and safety requirements.
• Maintain up to date knowledge of deployment processes, systems, and requirements.
• Contribute to continuous improvement by identifying process gaps and recommending practical enhancements.

Capabilities

• Strong organisational and coordination skills, with the ability to manage multiple tasks simultaneously.
• Effective communication and stakeholder management skills.
• High attention to detail and a proactive approach to problem solving.
• Ability to engage in discussions and negotiate ETAs and cost.
• Ability to work both independently and as part of a team.
• Commitment to delivering high quality outcomes and continuous improvement.

Benefits:

• Access to online learning platforms and a budget for professional development
• A collaborative, no-silos environment, encouraging learning and growth across teams
• A dynamic social culture with team lunches, social events, and opportunities for creative input
• Health insurance
• Leave Benefits
• 13th month

If you possess the required skills and are eager to contribute to our team's success, we encourage you to apply for this exciting opportunity. Apply now!