Implementations Analyst - Client Onboarding

JOB DESCRIPTION

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?

As a Client Onboarding Analyst in the Client Onboarding team, you will be integral to the client onboarding process, ensuring smooth transitions to the banking platform.

Job responsibilities

• Support the end-to-end client onboarding process, ensuring a seamless experience across various products and platforms.
• Address client inquiries and troubleshoot problems, utilizing your developing skills in strategic planning.
• Process implementation requests accurately and efficiently, adhering to established policies and procedures.
• Collaborate with internal stakeholders to drive mutually beneficial outcomes, leveraging your skills in influence and internal stakeholder management.
• Conduct client due diligence promptly, ensuring compliance with quality and detail standards as per Policy & Procedures, while analyzing AML risks from a technical perspective and identifying and escalating potential risks and operational issues as necessary.
• Provide advice and guidance to team members and internal stakeholders within own area of responsibility to create and foster an environment of continuous improvement.
Contribute ideas and participate in efforts to drive continuous improvement to enhance service delivery

Required qualifications, capabilities, and skills

• Demonstrated ability to apply strategic planning principles in a client operations context, with a focus on improving service center operations.
• Proficiency in using automation technologies to optimize service center operations and improve client experience.
• Proven skills in managing internal stakeholders, with the ability to establish productive working relationships and drive mutually beneficial outcomes.
• Bachelor Degree or equivalent.
• Strong interpersonal, analytical, problem solving, negotiating, influencing, facilitation, organizational, prioritization, decision-making and conflict resolution skills.
• Excellent communication skills.
• Open-minded and willingness to share information, knowledge, and expertise with peers and team members.

Preferred qualifications, capabilities, and skills

• Ability to support continuous improvement initiatives, assist in project management efforts, and utilize presentation skills to communicate operational insights.
• Ability to multi-task and manage multiple streams of work at any given time
• Proactive attitude with a passion for driving best practices while maintaining a consultative approach by understanding and anticipating business partner needs and proactively delivering solutions.

Shift Schedule: 3pm-12am PHT, weekends off

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM


J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.