Human Resources Control Manager - Program , Associate

JOB DESCRIPTION

Make your mark by helping strengthen the risk and control environment across Human Resources.

In this role, you will apply critical thinking, testing rigor, and data-driven insights to improve how controls operate. You will partner with stakeholders across a matrixed global organization and help drive sustainable risk mitigation. You will gain exposure to enterprise control programs and develop skills that support long-term career growth in risk and controls.

As an Associate in the Proactive Control Risk Monitoring team within Human Resources Control Management, you will execute risk monitoring and control testing activities that help assess control design and operating effectiveness. You will perform sustainability assessments for closed operational issues, including root cause analysis, to evaluate whether risk mitigation is accurate and durable. You will produce clear reporting that communicates objectives, methodology, and results to senior stakeholders and control partners.
You will collaborate across functions to escalate issues appropriately and support continuous improvement of the Human Resources control profile.

Job responsibilities

• Execute risk monitoring and support timely delivery of the Human Resources controls monitoring and testing program across lines of business, locations, and risk types.
• Perform independent sustainability assessments for closed operational issues, including root cause analysis and evaluation of mitigation effectiveness.
• Partner with control and business stakeholders to develop sustainable, strategic risk and control mitigation actions.
• Assess control design and monitor control operating effectiveness and related processes for alignment to applicable obligations and requirements.
• Draft testing documentation and reports that clearly communicate objectives, methods, and results to senior management and control partners.
• Perform quality review of testing work and facilitate calibration sessions to drive consistency across the team.
• Build partnerships with Human Resources leaders in a matrixed environment and serve as a point of contact for testing questions and escalations.
• Identify, escalate, monitor, and track control monitoring results in line with firmwide control programs and reporting expectations.
• Coordinate with control management and other testing teams globally and support ad hoc projects as needed.
• Collaborate with partner functions (for example, compliance, legal, regulatory, and audit) to support the broader Human Resources control profile and programs.

Required qualifications, capabilities, and skills

• Minimum 3 years of experience in quality assurance, monitoring, controls, or audit-related work (operations, Human Resources, or similar).
• Bachelor's degree or equivalent experience in Human Resources, organizational development, or a related field.
• Experience performing independent control evaluations, including root cause analysis and validation of remediation sustainability.
• Ability to partner with control owners and stakeholders in a matrixed functional, regional, and global environment.
• Experience assessing control design and/or control operating effectiveness against defined requirements.
• Intermediate SharePoint experience and experience using quality, controls, or audit tools.
• Strong written and verbal communication skills, including experience writing clear testing documentation and reports.
• Demonstrated ability to identify, assess, and escalate issues in a timely manner, while managing multiple competing priorities.
• Strong analytical skills, including qualitative and quantitative problem solving and structured investigation of root causes.
• Experience working in a highly regulated and process-driven environment.
• Demonstrated ability to influence, coach, and lead through partnership without direct reporting authority.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM


Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.