Hub Operations Lead

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter.

What You'll Need:

• Train and verify drivers based on set verified target
• Recommend driver training and process improvements to Hub Lead.
• Review pipeline scheduling & complete training tracking sheets.
• Collect required documents from drivers and verify them before Verifying driver in Lalamove system.
• Collect cash related to driver training, track and handover to Accounting.
• Work with Accounting to ensure accurate, documented, and timely remittance of all cash collected from driver applicants in bank accounts.
• Responsible for approval and rejection of driver applicants according to set standards.
• Responsible for accurate stocks keeping of offline driver materials (e.g., jackets, boxes, stickers).
• Enforce all Driver SOPs developed.
• Enforce all Driver Ops policies developed.
• Responsible for end-to-end execution of Special Projects or Campaigns.
• Fill in for Staff when there is shortage of personnel.
• Strictly observe all company policies as provided in relevant contracts, agreements, and memorandums, as well as any revisions and addendums to company policies.
• Performs other duties that may be assigned by management from time to time.
  
  

What We Seek:

• A passionate customer service professional who can assist our incoming partner riders with their application process.
• Someone who can understand the pain points of partner riders and improve internal processes to improve their experiences with the platform.
  
  

What You'll Need:

• 2-3 years of customer service / operations experience as you will be assisting hub operations.
• Experience working in the fast pacing industry is highly desirable.
• Must be flexible to do offsite activities
• Must be willing to travel in other hub locations in South Luzon or Metro Manila
  
  

To all candidates: Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice.

Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.