Healthcare Collections Specialist - Work Onsite (Angeles)

Job Summary

The Healthcare Collections Specialist will be responsible for handling inbound and outbound calls related to patient account inquiries, payment processing, and negotiating payment plans. The ideal candidate will demonstrate a strong understanding of revenue cycle processes, maintain excellent customer service, and adhere to compliance regulations.

Screening Criteria

• High school diploma or GED required.

• At least one (1) year of US healthcare revenue cycle experience working in a role with a a high volume of either inbound or outbound calls or successful completion of a training course with this content.

• Must have stable employment history.

Job Description

• Respond promptly, courteously, and professionally to all incoming patient/client inquiries via phone and email.

• Demonstrate comprehensive knowledge of billing and revenue cycle processes to accurately address patient/client inquiries and drive account resolution.

• Utilize third-party contact platforms for all inbound and outbound call management.

• Negotiate payment plans with patients/guarantors by reviewing account history through applicable provider billing/EMR systems.

• Facilitate patient payments via PCI-compliant payment methods, which may vary by provider.

• Participate in weekly quality assurance evaluations conducted in accordance with quality assurance standards.

• Support the Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to business practices. This includes becoming familiar with the Code of Ethics, attending training as required, notifying management when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.

Required Qualifications

• Strong customer service skills with the ability to understand, interpret, and resolve patient issues effectively.

• Attention to detail and accuracy in processing payments and resolving account discrepancies.

• Clear and coherent in both verbal and written communication skills, with a focus on professional phone etiquette.

• Ability to handle multiple tasks and use various contact platforms simultaneously.

• Proficient in using Microsoft Office Suite and other relevant software.

• Ability to adhere to HIPAA and other confidentiality regulations when handling sensitive patient information