Gateway Operations Supervisor

Join the World's Most International Company!

Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969 At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.

Join the DHL Express Family: Where Diversity Thrives!

At DHL Express, we don’t just talk the talk—we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that’s what makes our team truly extraordinary.

No Labels, Just Talent! We celebrate differences, whether it’s race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We’re all about breaking down barriers and building bridges—because diversity fuels innovation and drives success!

Your Task:

• Provide high-quality services and maintain performance on all level of operation activities to meet customers’ needs
• Oversee and coordinate shift operations to meet operational demands and service quality standards
• Monitor daily operations to ensure compliance with company procedures and performance targets
• Ensure shipments are processed in accordance with network standards and timelines
• Make prompt, effective decisions to resolve operational issues during shifts
• Coordinate route planning, resource allocation, and manpower deployment
• Ensure adherence to safety, security, and operational policies
• Monitor equipment usage and initiate preventive maintenance when necessary

• Ensure high-quality service delivery to meet customer expectations
• Address customer inquiries and resolve operational issues promptly
• Maintain performance standards related to transit time, shipment handling, and data quality
• Collaborate with Customer Service and Sales teams to support business growth and service delivery
• Coordinate with Service Centre Managers and other gateway teams to ensure smooth operations
• Work closely with external service providers and subcontractors to maintain service standards
• Ensure transportation schedules and cut-off times are met to support delivery cycles and flight departures

• Support the Gateway Operations Manager in identifying process improvements and operational efficiencies
• Monitor key performance indicators (KPIs), including: Transit Time, ULD Utilization, Data Quality and Timeliness and Operational service metrics
• Drive initiatives to improve productivity, efficiency, and service quality
• Lead, coach, and develop a high-performing operations team
• Set clear goals and monitor team performance through KPIs and regular reviews
• Identify training needs and support employee development
• Promote a culture of engagement, accountability, and continuous improvement
• Manage staffing levels and optimize manpower utilization

What you bring?

• Bachelor’s degree or equivalent
• 5-8 years of experience in operations, preferably in logistics or transportation
• Customer Orientation – Strong focus on understanding and meeting customer needs
• Planning & Organizing – Ability to prioritize and manage multiple tasks effectively
• Decision Making – Sound judgment and problem-solving capability
• Leadership – Ability to build and lead high-performing teams
• Influencing – Ability to gain buy-in and drive action
• Commitment to Excellence – Strives for high performance and continuous improvement