Fraud Specialist BetMGM

Company Description

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

Job Description

As a Fraud Operations Specialist - BetMGM you will be responsible for analyzing customer and transaction data, resolving disputed transactions, and investigating suspicious activity in compliance with company policies and state regulations. The specialist also supports cross-functional projects, manages competing priorities, and ensures investigative findings are well-documented for use by Compliance and regulatory bodies.

Reporting to the Fraud Operations Team Manager you will be part of the Risk & Payments Team, who serves as a second line of defense by conducting fraud risk assessments and defining mitigation strategies for key operational risks.

What you will do

• Monitor & Investigate Fraud : Analyze transactions, gameplay, geolocation, and customer behavior to detect suspicious activity and investigate escalated fraud alerts from internal teams.
• Risk Assessment & Mitigation : Identify vulnerabilities in operational processes, assess fraud-related risks, and recommend improvements to reduce exposure.
• Case Management & Documentation : Maintain accurate records of fraud cases, identity theft claims, and suspicious activity, ensuring compliance with internal procedures and regulatory requirements.
• Collaboration & Reporting : Work closely with stakeholders and management to report chargeback trends, fraud patterns, and regulatory-required suspicious activity reports.
• Customer Verification & Due Diligence : Conduct identity and financial document reviews, perform due diligence on new or changed accounts, and verify accounts flagged for potential abuse or fraud.
• Operational Support & Compliance : Handle cash-out requests, process refunds, monitor bonus abuse, and contribute to internal fraud education and process improvement initiatives.

Qualifications

• Prior experience in real-time and emerging payments fraud (e.g., debit, credit, ACH, wire, prepaid, CNP).
• Strong analytical, problem-solving, and strategic thinking skills with proficiency in MS Office.
• High school diploma or higher; ability to work independently and manage multiple tasks effectively.
• Experience in KYC, Payments, Fraud, AML, or Responsible Gambling is a plus.
• Excellent communication, decision-making, and analytical skills; fluent in English.
• Familiarity with online gaming support and Microsoft Office tools.
• Minimum 3 years in fraud prevention, compliance, or security within e-commerce or online gambling.
• Strong working knowledge of fraud detection tools and regulatory compliance.
• Proficiency in platforms such as Preports, Back Office, CSM, GeoComply, Kibana, and PXP Kalixa.

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.