Finance Operations Team Lead, Chase Travel

Make your mark by improving how clients experience billing—from invoice accuracy to timely resolution. Bring your leadership and problem-solving skills to a team that values accountability, continuous improvement, and collaboration. You will partner across teams to remove friction, reduce billing discrepancies, and protect revenue. Join us to build scalable processes and develop talent while delivering a consistent, high-quality client experience.

Job Summary

As a Finance Operations Team Lead in the Chase Travel Finance Operations team, you lead day-to-day client billing execution while coaching a team to deliver accurate, timely outcomes. You act as an escalation point for complex billing questions and work to resolve issues in a way that strengthens client relationships. You partner with internal stakeholders to identify root causes, improve processes, and reduce preventable exceptions. You track performance and use data to drive improvements across invoicing, reconciliation, and collections.

Job Responsibilities

• Lead daily client billing operations to support accurate invoicing, reconciliation, and collections
• Resolve escalated, non-routine billing issues using structured investigation and clear documentation
• Communicate billing status, payment terms, and resolution timelines to clients and internal partners
• Analyze billing discrepancies, identify root causes, and recommend process or policy improvements
• Coordinate cross-functionally with account management and other teams to prevent recurring issues and reduce bad debt risk
• Coach and mentor billing specialists through side-by-side support, feedback, and skill development
• Monitor team service and quality metrics, and share performance insights with management
• Maintain strong controls for invoice accuracy and completeness prior to client delivery
• Use Microsoft Excel, Microsoft Word, and applicable billing/accounting systems to execute and track work
• Demonstrate respect, integrity, excellence, communication, commitment, and a client-first mindset in daily interactions
• Support special projects and ad hoc requests as assigned

Required Qualifications, Capabilities, and Skills

• Minimum 4 years of experience in client billing, accounts receivable, or revenue cycle management
• Minimum 1 year of experience leading work, mentoring teammates, or serving in a team lead capacity
• Demonstrated ability to research, reconcile, and resolve billing discrepancies to closure
• Proficiency in Microsoft Excel, including organizing and validating data for billing and reconciliation tasks
• Experience using billing, accounting, or financial operations systems to input, retrieve, and review data accurately
• Strong attention to detail with the ability to meet deadlines in a high-volume environment
• Ability to communicate clearly and professionally with clients, stakeholders, and teammates in English (written and verbal)
• Ability to explain billing outcomes and financial information in a clear, client-friendly way
• Ability to work independently while collaborating effectively across teams
• Availability to work a night shift schedule

Preferred Qualifications, Capabilities, and Skills

• Experience in the travel industry or travel-related billing operations
• Bachelor's degree in accounting, finance, or a related field
• Experience improving billing workflows (for example, reducing exceptions, rework, or aging)
• Experience presenting operational metrics and trends to leadership

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people — all in service of Chase's core mission to help customers make the most of their money.

For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.