Electronic File Associate

We’re looking for an Electronic File Analyst to join our Retirement Operations team at MBPS. In this role, you will process contributions of our Canadian Retirement members.

Position Responsibilities:

• Deliver high-quality service to internal and external clients by ensuring accurate and timely request fulfillment and act as a key liaison for electronic client files.

• Confidently manage member data across various administrative systems and provide expertise on systems, procedures, and file specifications.

• Participate in troubleshooting and problem resolution, collaborating with internal partners to ensure client satisfaction and positive results.

• Manage workload effectively by organizing and prioritizing tasks to consistently meet and exceed service levels, while seeking opportunities for process improvements.

• Demonstrate proactive behavior by taking initiative, making decisions amidst uncertainty, and adhering to key organizational values such as collaboration, innovation, and ownership

Required Qualifications:

• Open for fresh graduates, though preference will be given to candidates with at least one year of relevant work experience in a professional setting.

• Candidates with experience in back-office operations or administrative roles are highly desirable. This includes familiarity with office management tasks, data entry, document handling, and providing general support to ensure efficient office operations.

• A bachelor's degree in any field is required.

• Amenable for fixed night shift.

Preferred Qualifications:

• Previous experience with Group Retirement Services (Canada Retirement) and familiarity with associated products and MPS systems (MPS, AWD) is an asset.

• No attendance issues or disciplinary actions in the past twelve (12) months.

• Relevant experience in a fast-paced, customer-centric environment.

• Confidence and professionalism in interactions with internal and external customers.

• Excellent written and verbal communication skills.

• Ability to responsibly manage sensitive information.

• Proven experience with MS Office, with intermediate to advanced knowledge of Excel.

• Experience in a technical role, preferably involving the review, loading, and manipulation of large data files, requiring deep analysis and problem-solving skills.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] .

Working Arrangement

Hybrid