Distribution Enablement Specialist

Why Coda Coda is a global growth engine for commerce, connecting people, digital products, and payments through trusted monetization and distribution solutions

With 600+ people from 57 nationalities across 23 locations, we’re a truly global team headquartered in Singapore, with offices in Amsterdam, Dubai, Bristol, Shanghai, Eindhoven, and across Southeast Asia.

We power global commerce through a dual model. Our B2B solutions, Codapay, Coda Webstore, Coda Links, Coda Distribution, and Giftcloud, enable publishers and brands to monetize and distribute digital content globally. On the consumer side, we operate a portfolio of trusted storefronts including Codashop, Recharge.com, Startselect.com, and mobiletopup.co.uk, that give customers secure and easy access to game top-ups, digital credits, vouchers, gift cards and prepaid products in over 70 markets.

Our culture is built on respect, ownership, and collaboration. We move fast, support each other, and celebrate wins together.

If you’re looking to grow your career and make a real impact in a global team, Coda is the place for you.

As a Distributor Enablement Specialist, you'll be the primary point of contact for our distribution partners, ensuring they receive timely and effective support for all operational inquiries. You'll play a crucial role in maintaining smooth operations by addressing a wide range of issues, from transaction and inventory checks to technical troubleshooting and communicating vital product updates with multiple cross-functional teams internally

What you'll do

• Serve as the main point of contact for distribution partners, handling general inquiries related to transactions, order status, and inventory levels.
• Efficiently investigate and resolve issues concerning incorrect SKUs, ensuring data accuracy and minimal disruption to partner operations.
• Provide initial support and troubleshooting for technical issues reported by distribution partners.
• Act as the liaison between partners and internal technical teams (TS team, Dev team) for escalated issues, ensuring clear communication and timely resolution.
• Proactively inform distribution partners about new title/SKU launches, price updates, and other relevant product or platform changes.
• Ensure partners have the most current information to manage their sales and operations effectively.
• Have a clear understanding of FAQs and the ability to do ad-hoc communications towards all relevant stakeholders.
• Collaborate closely with internal teams, including the TS (Technical Support) team, Development team, and Distribution Back Office team, to ensure comprehensive support and swift resolution of partner issues.
• Document all inquiries, resolutions, and communications accurately in our support systems.
• Contribute to the team's success by performing other duties as assigned.
• Willingness to work in shifts.

What you'll bring

• At least 2 years of experience in a customer support, technical support, or operations role, preferably within e-commerce, digital distribution, or a related technology-driven industry.
• Experience working directly with business partners or B2B clients is a plus.
• Experience with using tools such as Slack, Zendesk, or JIRA is also a plus.
• Basic understanding of technical concepts related to digital platforms, APIs, or data flows, sufficient to grasp and relay technical issues.
• Familiarity with troubleshooting common technical problems.
• Strong ability to analyze issues independently, identify root causes, and propose effective solutions, especially for data discrepancies like incorrect SKUs.
• Detail-oriented approach to checking transactions, inventory, and product information.
• Excellent English written and verbal communication skills, with the ability to clearly explain complex information to non-technical users and effectively communicate technical details to internal teams.
• A calm and professional demeanor, even when handling challenging inquiries.
• Ability to manage multiple inquiries simultaneously, prioritize tasks, and work effectively in a fast-paced environment.
• Proficient in using support ticketing systems and other communication tools.
• Good documentation or writing skills is a plus.

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.