Dispatch Supervisor - Pasay
JoyRide Superapp
Date: 2 weeks ago
City: Pasay
Contract type: Full time
We are looking for a Dispatch Supervisor who will oversee daily dispatch activities to make sure vehicles are assigned correctly and trips are completed on time. This role supports smooth operations in a busy, time-sensitive environment by coordinating with drivers, customers, and internal teams.
Key Responsibilities
Key Responsibilities
- Supervise daily dispatch operations and ensure trips are assigned properly
- Monitor vehicle availability, trip queues, and service flow in real time
- Guide and support dispatch staff to follow procedures and meet targets
- Handle issues such as delays, no-shows, rerouting, and customer concerns
- Coordinate with Driver Operations, Customer Support, and other teams to resolve issues quickly
- Make sure incidents and exceptions are logged correctly
- Ensure all operations follow company rules, safety guidelines, and required regulations
- Track basic performance data such as on-time trips and vehicle usage
- Suggest simple process improvements to improve service and turnaround time
- Prepare daily and regular operations reports
- At least 24 years of experience in dispatch, transport, logistics, or operations
- At least 1 year of experience leading or supervising a team
- Experience working in a fast-paced and time-critical environment
- Strong people-management and coordination skills
- Able to stay calm and make quick decisions under pressure
- Willing to work shifting schedules, weekends, or holidays
- Willing to be assigned in Pasay (NAIA Terminal 3)
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