DE033057-HR Service Delivery Associate

Accenture


Date: 2 weeks ago
City: Quezon City
Contract type: Full time
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: HR Service Delivery Associate
WORK SETUP: Hybrid

OVERALL PURPOSE:
Entry-Level HR Employee Service Center Representative

RESPONSIBILITIES:
  • Provides quality customer service in response to inquiries made via phone or e-mail from Employees, Managers, HR Business Partners as well as External Business Contacts.
  • Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information.
  • Provides accurate information over the phone or via email responses to employees.
  • Works efficiently to resolve and close cases accurately and timely to meet Service Level metrics.
  • Accurately and timely logs-in all cases received via phone or e-mail into the case management system.
  • Identify and assess customers’ needs to achieve satisfaction by the ability to use telephones to answer employees’ questions or assist employees while on the phone with resolution to their inquiry.
  • Uses procedures, policies, knowledge database and other reference materials to assist in answering inquiries.
  • Resolve call or email inquiry from employees that requires review of payroll, time entry, time off system regarding payroll discrepancies.
  • Perform research and analysis of time entry, time off, leave of absence or payroll discrepancies and processes appropriate corrections.
  • Provide employee explanation of employee paycheck: gross pay, net pay, taxes, deductions, W2, W4, Short Term and Long-Term Incentives etc.
  • Ability to follow standard procedures and scripts.
  • Collects and validates complete data required to process manual employee personal and organizational transactions and escalates for processing.
  • Uses FAQs, scripts and knowledge to assist employees with inquiries.
  • Creates and documents processes into Desktop Procedures (DTPs), FAQs, and call and email scripts.
  • Participates in pre and post implementation activities, including Service Rehearsal Testing and User Acceptance Testing.
  • Participates in continuous improvement workshops and projects.
  • Other responsibilities, as assigned.
OTHERS:
Project Shift Schedule: Night Shift
Project Rest Day: Weekends Off
Project/Team Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS:
  • Standard HR Service Delivery Profile
  • At least 6 months of relevant experience

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Mall Admin Assistant

Robinsons Land Corporation, Quezon City
3 days ago
DepartmentOPUS- MCDEmployee TypeProbationaryThe Mall Admin Assistant supports the Mall Manager in both administrative works and warehouse/inventory management functions.QualificationsFresh graduates of any 4-year related course are welcome to applyWe want smart, honest, and energetic people who love what we do.OPUS is located at Bridgetowne Destination Estate, Quezon City.Experience Range Range (Years)1 - 3 yearsJob posted on2024-11-06

Specialist, Controls and Compliance

Concentrix, Quezon City
6 days ago
SCOPE OF ROLE: The role will be accountable/responsible for: Check processes to ensure rules are followed, review key risk signs, and take early action to prevent issues before they happen Support reviews of client concerns and lead detailed investigations to identify root causes and corrective actions Detect suspicious activities, and ensure fast and proper response to security issues to minimize...

Manager, Information Risk Management - Disaster Recovery

Manulife, Quezon City
2 weeks ago
We're looking for a Manager, Information Risk Management – DR CoE to join the Disaster Recovery Center of Excellence (DR CoE) within Global Information Risk Management (GIRM). This role leads the day-to-day execution of Level 2 Independent Oversight over DR Plans, E2E tests, Attestations, and Unannounced Data Center Tabletop Exercises, ensuring consistent application of the Manulife’s Disaster Recovery Standard and...