CX Insights Rookie (Quantitative Research)

About GoTyme

GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme's globally proven digital banking technology and hands-on experience building South Africa's leading digital bank, TymeBank, one of the fastest-growing digital banks in the world today.

At GoTyme, we have embarked on a journey to democratize financial services and bring next-level banking to the Philippines. We seek individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.

About the Rookie Program

The CX Insights Rookie (Quantitative Research) will support the Customer Experience & Insights team in transforming customer data into meaningful insights that drive better products and experiences. This Rookie Program provides hands-on exposure to survey design, statistical analysis, dashboard creation, and research reporting while working in a collaborative, data-driven environment.

Throughout the Rookie Program, you'll work alongside experienced researchers and business stakeholders while developing practical analytical skills and learning how quantitative research supports strategic decision-making.

What You'll Do

Survey Design & Data Collection

• Assist in building, testing, and deploying customer surveys.
• Support quality assurance activities to ensure surveys are ready for launch.
• Help maintain survey documentation throughout the research process.

Data Analysis & Reporting

• Clean, organize, and prepare datasets for analysis.
• Assist in conducting statistical analyses, including trend analysis, cross-tabulations, and correlation studies.
• Support the development of dashboards, charts, and presentation materials.
• Help translate customer data into actionable business insights.

Cross-functional Collaboration

• Participate in research planning sessions and team meetings.
• Collaborate with CX researchers and business stakeholders to interpret research findings.
• Assist in documenting research processes and project outputs.

Learning & Professional Development

• Gain practical exposure to quantitative research methodologies and analytical tools.
• Receive regular coaching and feedback throughout the Rookie Program.
• Document key learnings and complete reflection activities.
• Support additional initiatives that contribute to your learning objectives.

Requirements

Must Haves

• Currently pursuing a Bachelor's degree in Statistics, Mathematics, Data Analytics, Business Analytics, Industrial Engineering, Economics, Psychology, Computer Science, Information Systems, or a related field.
• Open to completing GoTyme's 5-month Rookie Program, either as a school-required internship or a voluntary internship.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Willingness to learn and collaborate in a fast-paced environment.

Nice to Haves

• Familiarity with SPSS, R, Python, or similar statistical tools.
• Experience with Power BI, Tableau, or similar visualization tools.
• Exposure to survey design or quantitative research through coursework or academic projects.
• Leadership experience through student organizations or extracurricular activities.