Customer Support Advisor

Company Description

About Entain

There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.

Job Description

This is a hybrid role. As a Customer Support Advisor you will maintain a Quality & Assurance score that meets department KPI for each period outlined in the annual goals.

Reporting to the Customer Support Advisor Team Manager, you will be part of the Customer Service Australia. This team provides the best possible reactive and proactive customer support using the 'Sales through Service' ethos. They support customers across multiple contact channels, including those from Bingo, Casino and Poker, Sports Betting Interactive, and Retail.

You Will:

• Provide award-winning standard service across all contact channels through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies.
• Improve customer value through maximizing customer conversion and retention opportunities using company marketing programs and the 'Sales through Service' mentality
• Be able to respond across all products, but become an expert in at least one area

Qualifications

You Have:

• Contact Centre and Customer Service Experience – an advantage
• Fluent in English – written and spoken to an excellent standard

Additional Information

Benefits

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire you. Join us, and a great compensation package is just the beginning. You can expect to receive benefits like:

• 26 days annual leave (including sick pay) and 22 public holidays.
• Extra paid leave, including wellbeing and development days.
• Life assurance and Wellbeing support.
• Private healthcare for you and dependants.
• A stake in our success through our ShareSave scheme.

Equal Opportunities .

If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.

We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.

We're an equal opportunities employer . We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.