Customer Support Advisor

Job Category: Customer Service | JR-20755

Job Location: Angeles City, Pampanga

Why will you love working with this Client?

This client is a company based in the UK that provides high-quality products in the healthcare and footwear industry. They have been in this field for more than a decade, and they have been continuously growing amazingly. Join their team in the Philippines and experience new opportunities.

Location / Shift

Angeles City, Pampanga – Mid Shift

Key Responsibilities

• Deliver a consistently high standard of customer service across all channels, ensuring every interaction reflects professionalism and care.
• Handle customer enquiries, complaints, and requests via inbound and outbound calls and emails through the CRM, taking ownership to resolve issues efficiently at first contact whenever possible.
• Accurately process customer orders, returns, and maintain records through our ERP, ensuring data integrity across all systems.
• Proactively identify and report compliance and operational issues to maintain service standards.
• Consistently achieve KPIs for FR and NPS, ensuring high-quality and efficient customer service.”
• Collaborate effectively with colleagues and cross-functional teams to ensure seamless service delivery.
• Manage workload effectively, prioritising tasks to meet deadlines and service level agreements.
• Continuously develop product and service knowledge to provide accurate and informed support.
• Identify opportunities to improve processes, customer journeys, and service outcomes.
  
  

Requirments

Key Skills

• Excellent communication skills
• Composure under pressure
• Team contribution and collaboration
• Strong attention to detail and data accuracy
• Interpersonal skills
• Problem-solving ability
• Time management skills
  
  

Why join optiBPO?

optiBPO is an exciting workplace where smart, talented professionals will surround you. These professionals support clients across Australia, New Zealand, the US, Canada, and Europe. Moreover, this is an excellent opportunity for anyone interested in taking on the role of Customer Support Advisor. The job is within an international environment.

Perks & Benefits

• In-house medical team and HMO coverage.
• A healthy workplace promotes collaboration and creativity.
• Clear growth strategies and learning opportunities to advance your career.
  
  

Enjoy great perks and benefits, such as an in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. In addition, we need to help you advance your career by elevating growth strategies. You will also have learning opportunities throughout your career journey with us. If you are passionate about contributing to a dynamic team, the Customer Support Advisor role offers great career prospects at optiBPO.

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