Customer Service Representative - Rostering (AU Retail, Hybrid)
ConnectOS
Date: 3 hours ago
City: Mandaluyong City
Contract type: Full time
Work Schedule
The Online Customer Service Coordinator is responsible for ensuring the client's online customer experience is positive at all times and when negative experiences occur; ensure the issue is resolved with the customer within specified time frames. The purpose of this role is to show to the customers that we care and in turn create loyal raving fans.
Key Responsibilities
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
#ConnectOSCareers #JoinConnectOS #ConnnectOSNonTech
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
- Rostering shifts between 6:00 AM and 6:00 PM PHT
- 5 working days per week, 8-hour shifts
- Rest days are assigned on a rotating basis (no fixed rest days)
- Hybrid work arrangement: 2 days onsite and 3 days work from home per week
- Training: Comprehensive 1-month onsite training, followed by a transition to the hybrid work setup upon successful completion of training
The Online Customer Service Coordinator is responsible for ensuring the client's online customer experience is positive at all times and when negative experiences occur; ensure the issue is resolved with the customer within specified time frames. The purpose of this role is to show to the customers that we care and in turn create loyal raving fans.
Key Responsibilities
- Handle inbound customer and store enquiries/phone calls
- Manage multiple portals
- Assist Marketing team with Social Media enquiries (Facebook, Twitter )
- Order management
- Cancellation, refund or replacement coordination
- Return to sender coordination
- Other administration tasks such as Outlook, shipment emails, MP3 and Beta Code emails
- Return Authorities Co-ordination/Solvup
- Passion for customer service
- Excellent communication skills, both written and verbal
- The ability to work well in a team and autonomously
- Minimum of 12 months' experience in a call centre environment
- Microsoft Product Knowledge Extensive experience & history with PCIDSS, Privacy, ACL and other relevant legal framework requirements
- Hybrid Work Arrangement
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
#ConnectOSCareers #JoinConnectOS #ConnnectOSNonTech
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
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