Customer Service Representative - PH (Remote)
Snapscale Philippines
Date: 7 hours ago
City: Davao
Contract type: Full time
Overview
Snapscale is seeking a Customer Service Representative to join our growing team. This role is ideal for a customer-focused professional who excels at communication, problem-solving, and delivering consistent, high-quality service. As a key point of contact for our customers, you will help ensure a positive experience by responding to inquiries, resolving issues efficiently, and supporting company operations through accurate documentation and coordination.
Key Responsibilities
Snapscale is seeking a Customer Service Representative to join our growing team. This role is ideal for a customer-focused professional who excels at communication, problem-solving, and delivering consistent, high-quality service. As a key point of contact for our customers, you will help ensure a positive experience by responding to inquiries, resolving issues efficiently, and supporting company operations through accurate documentation and coordination.
Key Responsibilities
- Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues
- Handle customer complaints, providing appropriate solutions and alternatives within established guidelines
- Assist with collections and invoicing while supporting additional in-scope administrative tasks, including conducting call checks and related operational support activities
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Process orders, forms, applications, and requests accurately and efficiently
- Keep detailed records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with internal departments to ensure customer needs are met
- Follow communication procedures, guidelines, and company policies
- Stay knowledgeable about company products, services, and policies
- Ensure customer satisfaction and provide feedback to the customer service manager
- Health Maintenance Organization (HMO)
- Competitive pay
- Government-mandated benefits
- 13th month pay
- Night differential pay
- Internet allowance
- Perfect attendance bonus
- Yearly salary increase
- Opportunities for career growth and development
- Fun and supportive working environment
- Minimum of 1 year relevant experience in the BPO or customer service industry
- Accounts Receivable and Billing experience (preferred)
- Strong verbal communication skills with the ability to speak clearly, professionally, and confidently on calls
- Excellent written communication skills for handling professional email and chat correspondence
- Highly organized, detail-oriented, and capable of managing multiple tasks while meeting deadlines
- Demonstrates patience, composure, and a solutions-focused approach in high-pressure situations
- Collaborative team player with a proactive mindset and strong sense of ownership and accountability
- Ability to follow processes, adapt to feedback, and maintain high service quality standards
- Comfortable using CRM systems, ticketing tools, and standard office software
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