Customer Service Representative

Best Tools Group Careers


Date: 5 hours ago
City: Caloocan City
Contract type: Full time
CUSTOMER SERVICE REPRESENTATIVE

Work Location: INGCO Service Center

Work Schedule: Monday to Saturday | 7:30 AM 4:30 PM

Work Setup: Onsite

Skills & Qualifications

  • Bachelor's Degree holder in Business Administration, Marketing, Communication, Hospitality Management, or any related field
  • With experience in customer service, client relations, after-sales support, or service center operations
  • Strong interpersonal and communication skills, both verbal and written
  • Able to handle customer inquiries, concerns, and service requests professionally
  • Customer-focused with a positive attitude and strong problem-solving abilities
  • Capable of managing multiple customer transactions while maintaining service quality
  • Familiar with preparing service-related documents, reports, and customer records
  • Knowledgeable in Microsoft Office applications such as Word, Excel, and Outlook
  • Able to coordinate effectively with technicians, service personnel, and other departments
  • Detail-oriented with good organizational and time management skills
  • Able to remain professional and composed when handling customer concerns
  • Willing to learn service center processes, repair workflows, and after-sales procedures
  • Responsible, dependable, and able to work with minimal supervision
  • Willing to work onsite from Monday to Saturday, 7:30 AM to 4:30 PM
  • Available to start as soon as possible

Job Description

  • Serve as the primary point of contact for customers regarding product repairs, service requests, and after-sales concerns
  • Assist customers by providing accurate information about service procedures, repair status, and company policies
  • Receive, record, and process customer concerns, repair requests, and service transactions
  • Coordinate with service technicians and internal departments to ensure timely resolution of customer concerns
  • Monitor service progress and provide customers with updates regarding repair completion and service schedules
  • Maintain accurate customer records, service documentation, and transaction logs
  • Handle customer feedback professionally and escalate unresolved concerns when necessary
  • Assist in preparing service reports and operational documentation as required
  • Support front-desk and service center operations to ensure efficient customer assistance
  • Promote a positive customer experience through professional and courteous service
  • Perform other customer support and administrative duties assigned by management

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