Customer Service Representative
Metacom Careers
Date: 13 hours ago
City: Caloocan City
Contract type: Full time
Description
- Assist customers via phone, email, or chat in addressing inquiries and resolving issues.
- Maintain a high level of customer satisfaction by providing effective solutions.
- Document customer interactions accurately in the system.
- Escalate unresolved issues to appropriate departments for further assistance.
- Participate in training sessions to enhance product knowledge and service skills.
- Educational Qualifications: Bachelors degree or Senior High School in a relevant field preferred.
- Experience Level:12 years of customer service experience.
- Skills and Competencies: Excellent communication and interpersonal skills.
- Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
- Responsibilities and Duties: Ability to work under pressure in a fast-paced environment.
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