Customer Service Representative

Sound Connection Phils. Inc.


Date: 2 weeks ago
City: Cebu City
Contract type: Full time
  • Friendly and active conversations with customers via live-chat, and email in compliance with company standards
  • Assist customers/patients with our online sign-up process
  • Analyze customer complaints and provide appropriate corrective actions/resolutions
  • Verify IDs and other sensitive patient information of new patients
  • Maintain HIPAA compliance when advising customers and patients or handling their personal data
  • Must be knowledgeable of Patient Rights (state variable)
  • Assist patients with uploading their medical documentation and alerting their appropriate medical provider
  • Navigate customers through technical issues and flag any repeated issues to Leads or Director
  • Inform patients on what to expect during their appointments and provide basic education on company services
  • Learn and maintain an understanding of state Cannabis regulations specific to delivery and medical recommendations in all states (20 currently)
  • Stay up to date with the latest cannabis-related research studies and findings and integrate this new knowledge when assisting customers
  • Communicate customer feedback to Leads and provide feedback on how to improve our processes in order to serve our customers better
  • Assist in any orders by communicating between dispensaries and patients
  • Assist any affiliate dispensaries with their patient medical requests/changes
  • Respond to any healthcare providers' requests and patient-related questions
  • Maintain response times of 45s or less
  • Maintain a CS rating of 93% or more
  • 2+ years of customer service experience, phone service preferred
  • Excellent verbal and written English Communication Skills
  • Average Typing Speed of 60 WPM and above
  • Knowledge of e-Commerce, Retailing, and Sales is a plus but not required
  • Excellent and able to Multi-task on the following:
  • Answering email and chat inquiries
  • Able to do calls for Callbacks
  • Fast learner & highly trainable with good analytical skills
  • Team player and able to work with less supervision
  • Knowledge using Microsoft Excel Files
  • Good problem solver & has a Positive attitude
  • Must be willing to work graveyard shifts and holidays
  • Well-organized, Responsible, and has initiative
  • Excellent time management skills
  • Ability to prioritize and meet various deadlines
  • Independent with a positive work ethic and passion to succeed
  • Willing to start immediately

Why apply with us?

  • Competitive Compensation package with Salary Appraisals
  • Equipped with the latest technologies
  • Monthly Incentive Rewards on successful orders and Attendance Productivity
  • Offers Full-time employment and Career Growth
  • Easily accessible from almost any part of the Metro Cebu area.
  • One-day Application Process only
  • Service Incentive Leaves Upon Regularization
  • Attendance Productivity Incentives
  • Additional Hazard Pay within Qualifying Hours
  • Stable Job with Salary Appraisals
  • Holiday and Night Differential Premium Pay Rates
  • Job Promotion is highly possible... if YOU have the drive.
  • HMO/Health Insurance
  • Work-Life Balance
  • Free Pre-hiring Medical Laboratories

How to Apply

  • Location: 7F MDCT Building, Leyte Loop, Cebu Business Park, Mabolo Cebu City

For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:00 AM until 7:00 PM, Monday to Friday only. Bring a copy of your updated resume & valid ID.

  • Note: To be fair to all job seekers, we adopted a first come first serve policy on our HR staff and recruitment administration. Please be advised that we may temporarily halt our recruitment process without further

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