Customer Service Agent for a Research and Trade Marketplace Company

279340

Is This YOU? Then We Want to Meet You!


Resourcefulness Ability to find context independently and maintain a solution

• oriented mindset.
Clear Communication
• Strong communication skills for interacting with both customers and internal team members.
Analytical Skills
• A "trendseeker" who notices patterns in issues and proactively raises them to management.
• Ability to understand user pain points and put yourself in the customer's shoes.
• 2 to 3 years of desktop support experience
Strong written English for US
• based customers
Prior experience supporting an e
• commerce or marketplace business
• Proficiency with Zendesk (or similar helpdesks)
Experience handling payment, refund, or payout
• related inquiries
• Strong attention to detail

If this sounds like you, then you’re just who we’re looking for to join our team!

Who We Are
At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To

Respond to customer inquiries via email regarding

• • Provide primary customer support via email, with occasional chat support.
  • Communicate heavily with the warehouse and logistics teams to answer support tickets and resolve delivery issues.
  • Manage user refunds and cash payouts through Stripe.
  • Use shipping tools like Shippo to locate label information or manually generate labels when automated systems fail.
  • Identify unique situations or missing Standard Operating Procedures (SOPs) and escalate them to management via Slack.
  • Escalate technical tickets through Asana.
  • Maintain high productivity and quality standards, aiming for 10 tickets per hour and a 90% Customer Satisfaction (CSAT) score.

️ Tech Checklist – Gotta Have It!

• Experience with Zendesk is preferred, though experience with similar CRMs like Intercom or Front is acceptable.
• Exposure to collectibles, trading, or hobbyist communities
Experience supporting high
• volume ticket environments (5,000+ tickets/month)

Ready to use your skills to deliver toptier service in a fastpaced and supportive environment?


Note

• Only shortlisted candidates will be contacted.
• Kindly fill out this Skills Assessment form.

Working conditions
40 hrs per week
7 days per week
9 AM 6 PM EST
Work type Full Time Department Customer Service Location Philipines/ Carmona/ Cavite