Customer Order Processing & Returns Coordinator

Job Category: Customer Service | JR-21400

Job Location: Angeles City, Pampanga

Expand your skills and grow your career by being part of a growing UK-based team here in the Philippines! If you are looking for a new job opportunity, apply now for this role!

Location / Shift

Angeles City, UK Shift

NOTE: You must be willing to work in the office in the above office location to apply for this position

Job Summary

We are seeking a highly organised and detail-oriented Customer Order Processing & Returns Coordinator to join our team. This is a fully remote position responsible for processing customer orders received via email, managing customer returns, issuing order acknowledgements, and collaborating effectively with a remote team to ensure exceptional customer service and operational efficiency. The successful candidate must demonstrate excellent attention to detail, strong communication skills, and a commitment to achieving 100% order accuracy.

Key Responsibilities

• Process customer orders received via email accurately and efficiently into the company’s order management system.
• Review incoming orders for completeness, accuracy, pricing, and delivery requirements.
• Ensure 100% order accuracy at all times.
• Generate and send order acknowledgements to customers promptly.
• Monitor order progress and liaise with relevant departments to resolve any issues.
• Manage customer returns from initial request through to completion.
• Process return authorisations and replacement orders where required.
• Maintain accurate records of orders, returns, and customer communications.
• Respond professionally to customer enquiries regarding orders, deliveries, and returns.
• Work closely with colleagues across a remote team environment to support daily operational requirements.
• Escalate customer issues or discrepancies where appropriate.
• Contribute to the continuous improvement of order processing and customer service procedures.
• Adhere to company policies, procedures, and service standards.
  
  

Requirements

Skills and Experience Required

• Previous experience in order processing, customer service, sales administration, or a similar role.
• Excellent attention to detail with a proven ability to maintain high levels of accuracy.
• Strong written and verbal communication skills.
• Experience using ERP, CRM, or order management systems.
• Competent in Microsoft Office applications, particularly Outlook and Excel.
• Ability to prioritise workload and manage multiple tasks effectively.
• Self-motivated and capable of working independently in a remote environment.
• Strong problem-solving skills and a proactive approach to customer service.
• Experience managing customer returns and order acknowledgements would be advantageous.
  
  

Personal Attributes

• Reliable and dependable.
• Highly organised.
• Customer-focused.
• Positive and professional attitude.
• Team-oriented with excellent remote communication skills.
• Committed to accuracy and quality in all aspects of work.
  
  

Performance Expectations

• Maintain 100% order accuracy.
• Process customer orders within agreed service level targets.
• Ensure timely acknowledgement of all customer orders.
• Deliver efficient and professional management of customer returns.
• Contribute positively to team performance and customer satisfaction.
  
  

Why join optiBPO?

optiBPO is an exciting workplace where smart, talented professionals will surround you. These professionals support clients across Australia, New Zealand, the US, Canada, and Europe.

Moreover, this is an excellent opportunity for anyone interested in serving as the Customer Order Processing & Returns Coordinator.

The job is within an international environment.

Perks & Benefits

• In-house medical team and HMO coverage.
• A healthy workplace promotes collaboration and creativity.
• Clear growth strategies and learning opportunities to advance your career.
  
  

Enjoy great perks and benefits, such as an in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. In addition, we need to help you advance your career by elevating growth strategies. You will also have learning opportunities throughout your career journey with us. If you are passionate about contributing to a dynamic team, the Customer Order Processing & Returns Coordinator role at optiBPO offers great career prospects.

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