Customer Experience Operations Associate

About the Role

As a Customer Experience Operations Associate, you will be part of the Pio Service Department, supporting the operational requirements of the Customer Service team. You will play a key role in coordinating customer-related projects, conducting case research, and facilitating cross-functional collaboration, ensuring seamless service delivery and an exceptional customer experience for Focus Global clients.

Key Responsibilities

• Customer Service Operations Support
  • Provide operational and administrative support to the HF Service Department.
  • Assist in the execution of customer service initiatives and operational activities.
  • Prepare customer case details and conduct research to support senior Customer Relations team members.
• Project Coordination & Monitoring
  • Monitor the progress of customer installation and servicing projects to ensure timely completion.
  • Maintain accurate records and updates related to customer cases and service requests.
  • Help identify potential issues and escalate concerns when necessary.
• Cross-Functional Collaboration
  • Coordinate with internal departments, external providers, and suppliers regarding customer and brand requirements.
  • Facilitate communication among stakeholders to support smooth service operations.
  • Contribute to process improvements that enhance customer satisfaction and operational efficiency.

Qualifications

Must-Have

• Bachelor's Degree in any field.
• Proficiency in Google Workspace and/or Microsoft Office applications
• Excellent communication and organizational skills
• Strong analytical skills with keen attention to detail
• Results-driven mindset and ability to work effectively within a team environment

Nice-to-Have (Optional but recommended!)

• Experience in customer service, operations, administrative support, or project coordination
• Familiarity with customer case management, service operations, or process coordination
• Experience working with multiple stakeholders in a fast-paced environment

Open to

• Fresh graduates

Work Details

• Location: Pioneer, Mandaluyong
• Setup: Full onsite
• Work schedule: Monday to Friday or Tuesday to Saturday

Why Join Us?

• Gain exposure to premium global brands and customer service operations
• Develop hands-on experience in customer experience management and service coordination
• Work closely with cross-functional teams and industry professionals. Build valuable operational, communication, and stakeholder management skills
• Enjoy opportunities for learning, professional development, and career growth within Focus Global