CUSTOMER EXPERIENCE OFFICER

Bank of the Philippine Islands (BPI)


Date: 7 hours ago
City: Remote
Contract type: Full time
Remote
The Customer Experience Officer champions client needs by delivering exceptional service, driving continuous improvements in service delivery, and building strong, long‑term client relationships that contribute to One Wealth’s overall success.

Responsibilities

  • Understands client needs either through external or internal research/studies by working with relevant bank units.
  • Design s customer journey maps that identify touchpoints and opportunities for enhancing satisfaction and loyalty at each stage.
  • Leverages digital technologies and data‑driven insights to enhance customer experience, deliver personalized interactions, and proactively anticipate client needs.
  • Resolves customer issues by acting as point of escalation for complex customer complaints, working closely with relevant teams to address concerns promptly and effectively.
  • Drives continuous improvement by seeking opportunities to innovate and improve customer experience based on feedback, market trends, and best practices.

Qualifications

  • In-depth understanding of wealth management products, services, and industry regulations.
  • Knowledge of customer experience principles, methodologies, and best practices.
  • Familiarity with CRM systems, data analytics tools, and digital platforms used to enhance customer interactions.
  • Understanding of market trends, competitive landscape, and emerging technologies impacting the wealth management sector.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Channel Development Manager

Monde Nissin Corporation, Remote
2 days ago
The Channel Development Specialist is responsible for driving revenue, distribution, profitability, and execution targets by managing and developing distributor capabilities.Key ResponsibilitiesExpand and optimize distribution by identifying growth opportunities and ensuring product availabilityAcquire new accounts and manage existing customers to drive sales growthExecute route-to-market and trade programs across channelsBuild and maintain strong relationships with distributors and key accountsMonitor sales performance and...

Business Relationship Officer (Batangas City)

RCBC, Remote
6 days ago
Job SummarySupports the Business Center's volume objectives through account acquisition and cross-selling of YGC products. Willing to be assigned in Batangas (P.Gomez) branchHow will you contribute?Assist the Branch Manager in achieving sales goals. Prepare monthly and daily sales call plans and reports and ensure correct recording of action plans and other essential information. Develop effective sales activities to help market...

Paralegal

AboitizPower, Remote
2 weeks ago
Job ID: 2882Location: MakatiCompany: AP Renewables Inc.Department: Stakeholder Relations & Permitting, Right-Of-Way,Employment Type: Fixed TermWork Arrangement: HybridThe Paralegal -Legal & Compliance is responsible for coordinating all corporate housekeeping activities and ensuring compliance with relevant laws, rules and regulations related to corporate housekeeping. The position shall involve collation of documents from various internal stakeholders, submission of corporate documents in relation to...