Customer Experience Head
Sprout Solutions
Date: 2 weeks ago
City: Dumaguete
Contract type: Full time
Scope
Minimum Qualifications:
- Own the end-to-end customer experience across all channels
- Design and improve customer journeys from onboarding to after-sales support
- Handle customer complaints, escalations, and service recovery processes
- Work closely with operations, sales, and product teams to fix service gaps
- Build customer feedback systems and track satisfaction metrics
- Drive initiatives that improve customer retention and loyalty
- Identify pain points and turn them into process improvements
- Lead customer service or experience teams across regions or units
Minimum Qualifications:
- Strong experience in customer service, CX, or service operations roles
- Good understanding of customer behavior and service design
- Proven ability to improve service processes and customer satisfaction
- Strong communication and stakeholder management skills
- Experience leading frontline or support teams
- Data-driven mindset with ability to interpret customer insights
- Calm, patient, and solution-oriented approach
- Experience in service-heavy industries is a plus
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
GA Accountant
2GO Group,
Dumaguete
12 hours ago
Job PurposeAt 2GO Group, your work will help ensure the accuracy, integrity, and smooth flow of financial operations that support the business every day. As a GA Accountant, you will play a key role in managing invoice processing, maintaining accounting records, preparing accruals and reconciliations, and supporting cashiering and finance-related administrative activities.Your attention to detail and commitment to accuracy will...
Business Building Executive - Dumaguete
Philip Morris International,
Dumaguete
1 day ago
Be a part of a revolutionary changeSales and Marketing at PMI feels like building a new business – but with the accumulated expertise of a global brand behind you. Bring us your curiosity and capacity to engage people and you can be part of the digital, Omni-channel team that’s driving our huge commercial transformation. Your responsibility as a Business Building...
Cyber Security Consultant (Onsite)
itm8 Danmark,
Dumaguete
3 weeks ago
Qualification: A practical education within Information Technology Have experience with Security Solutions and a good under-standing of Cyber Security (especial SIEM, EPP/EDR, NDR + hardening of M365 etc. Have practical experience with SIEM systems and have implemented those. Have good understanding of how SIEM systems work and understands monitoring. Have experience with vulnerability mitigation. Must have 1-2 years of experience...
