Customer Experience Head
Sprout Solutions
Date: 9 hours ago
City: Dumaguete
Contract type: Full time
Scope
Minimum Qualifications:
- Own the end-to-end customer experience across all channels
- Design and improve customer journeys from onboarding to after-sales support
- Handle customer complaints, escalations, and service recovery processes
- Work closely with operations, sales, and product teams to fix service gaps
- Build customer feedback systems and track satisfaction metrics
- Drive initiatives that improve customer retention and loyalty
- Identify pain points and turn them into process improvements
- Lead customer service or experience teams across regions or units
Minimum Qualifications:
- Strong experience in customer service, CX, or service operations roles
- Good understanding of customer behavior and service design
- Proven ability to improve service processes and customer satisfaction
- Strong communication and stakeholder management skills
- Experience leading frontline or support teams
- Data-driven mindset with ability to interpret customer insights
- Calm, patient, and solution-oriented approach
- Experience in service-heavy industries is a plus
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