Customer Care Associate
NTT Ltd
Date: 7 hours ago
City: Quezon City
Contract type: Full time
Responsibilities:
Unleashing the power of being unique.
At NTT DATA what you do matters. Because here YOU can.
- Performs timely and accurate review of electronic records/documentation scanning for completeness of submissions in accordance with established policies.
- Identifies opportunities and reports on inaccuracies that may be present in reviewed documents
- Learns CRM system and is able to access different internal online resources to obtain required information in a timely manner.• Performing inbound and outbound calls to insurance companies, medical facilities and customers in the US.
- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
- Analyzing medical insurance claims for quality assurance
- Resolving moderately routine questions following pre-established guidelines
- Performing routine research on customer inquiries.
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
- Proficiency in Microsoft office programs and general computer operations
- Ability to learn and follow basic direction on process• Must have mastery of the English language, both oral and written
- Must be detail-oriented and organized to maintain accurate records
- Must have the ability to focus and work quickly
- Able to work independently
- Sense of urgency in reporting any concerns to immediate supervisor
- High School diploma or equivalent required
- 1-2 years’ experience working in the medical field preferred
Unleashing the power of being unique.
At NTT DATA what you do matters. Because here YOU can.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Business Process Associate
Manulife,
Quezon City
9 hours ago
Position Responsibilities:
Process and capture information to system according to established methods and procedures
Practice good judgment in processing cases
Perform thorough checking for every case and eliminate financial errors
Suggest ways on how to improve the current process and team metrics
Such other duties and functions as assigned by Operation Management
Required Qualifications
College Graduate in any field
Proficient...
Welder
Westwood Law Firm,
Quezon City
10 hours ago
Handle materials and toolsFully competent to perform all positions on a minimum of two or more production lines in the facilityPosition will assist in the training and orienting of new employeesMust be willing to accept and receive frequent supervision and assistance with regard to responsibilitiesOversee day to day team needsRead and interpret blueprints and/or drawings to determine the specific welding...
Student Discipline Assistant
Ateneo de Manila University,
Quezon City
6 days ago
Summary of Work Activities and Responsibilities:
The Student Discipline Assistant provides frontline, clerical, and logistical support in the day-to-day operations of the OSAS and the Discipline Committee (DC).
Main Duties and Responsibilities: I. Student Discipline Support
Receives and processes applications for Certificate of Good Moral Character (CGMCs) and clearance requests
Provides guidance to applicants regarding the processing of requirements and...
