CS Support Representative, H&B

Job Summary

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Health & Biosciences: Chanelling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.

The role is based in Manila, Philippines (hybrid). Be part of an agile, collaborative, and strategic team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

• Manage customer sample requests via approved channels (e.g., SFDC), ensuring accuracy and timely processing.
• Create, validate, and maintain sample orders and invoice-related data in SAP/ERP systems.
• Liaise with Sales, requestors, and customers to clarify requirements, lead times, order status, and invoicing matters.
• Coordinate with Planning, Logistics, and Regulatory teams to ensure compliant and timely sample preparation and delivery.
• Monitor order fulfilment and shipment progress, proactively addressing delays, discrepancies, or documentation issues.
• Ensure adherence to internal processes, compliance requirements, and documentation standards.
• Provide timely updates and clear communication to stakeholders on order and delivery status.
• Support continuous improvement initiatives to enhance order management and customer service processes.
• Deliver a high-quality customer experience through responsive, professional, and solution-oriented support.

What Makes You the Right Fit

• Bachelor’s degree in any discipline.
• 1–3 years of experience in customer service, order management, or a related function (fresh graduates are welcome).
• Hands-on experience with SAP and/or SFDC will be an added advantage.
• Strong business-level English communication skills (written and verbal), with ability to engage stakeholders across levels.
• Proficient in Microsoft Office applications (Excel, Outlook, Word, PowerPoint).
• Independent, proactive, and solutions-driven, with strong teamwork, adaptability, and ability to perform in a fast-paced environment.
• Willing to perform shift work

How Would You Stand Out?

• Proficiency in English and local languages are huge advantage.
• Solutions-driven and thrives under pressure.
• Independent, a team player, collaborative.

Why Choose Us?

• Fun and positive working environment
• Career development
• Learning and development programs

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more