Criminal Specialist

This is a role with meaningful impact: you’ll independently manage a fast-paced and high-volume caseload, collaborate with court teams and systems, internal stakeholders, and systems which help uphold the accuracy and reliability of criminal record information that organizations rely on to make critical decisions. This detail-oriented position ensures the accuracy and integrity of criminal record information prior to dissemination to authorized requestors, while maintaining compliance with applicable laws and regulations. The ideal candidate thrives in a fast-paced environment, demonstrates investigative diligence, and possesses an unwavering commitment to confidentiality and ethical conduct.

KEY RESPONSIBILITIES:

• Research, analyze and document United States criminal history records (including, without limitation, nationwide criminal court records, sex offender registry records, fingerprint records, housing court cases, terrorist watch list records, and federal most wanted records) for job applicants, contractors, and other individuals as required
• Execute and interpret background checks results in accordance with company policy and legal guidelines using internal and third-party platforms, law enforcement agencies and court records
• Investigate and resolve discrepancies, inconsistencies, or red flags that arise during the verification process
• Compile, log and present reports detailing background screening results and tracking status timely
• Maintain accurate and confidential records of all completed background checks and verification activities
• Handle sensitive and highly confidential information with discretion and integrity
• Demonstrate high attention to detail for maximum accuracy
• Maintain and meet operational metrics and service level agreements
• Perform additional duties as assigned

MINIMUM QUALIFICATIONS:

• Knowledge of English grammar, spelling, vocabulary, and usage
• High school diploma or GED equivalent
• 1-3 years of relevant experience in background screening, customer service, data entry, or administrative support
• High-speed and accurate typing skills (minimum 45 wpm)
• Exceptional attention to detail and accuracy
• Demonstrated ability to handle highly sensitive and confidential information with discretion
• Strong verbal and written communication skills
• Proficiency in using online databases, public record search engines, and investigative research tools
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and database software
• Ability to work independently and drive results with minimal supervision
• Ability to multi-task and manage a high-volume caseload efficiently
• Experience working with criminal justice databases
• Professional skepticism and critical thinking with the ability to assess information credibility
• Resilience and persistence to follow through on difficult verifications

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!