Compliance Administration Assistant

Job Category: Administrative | JR-21601

Job Location: Angeles City, Pampanga

Work with a highly professional, internationally UK-based team and be the Inventory Assistant we are looking for! This business has a growing team here in the Philippines with a great culture! If you are looking for an opportunity, this could be your next career step.

Why will you love working with this Client?

This UK-based client provides loss prevention technology and security tagging products, which are at the forefront of combating retail crime. This is an exciting opportunity to join a leading organisation and be part of their Philippines team!

Location / Shift

Angeles City, Pampanga, Mid Shift (UK)

NOTE: You must be willing to work in the office in the above office location to apply for this position.

Job Summary

A company is the Loss Prevention affiliate of the Clipper Retail Group. Established in the UK, the Company is an independently owned and operated provider of innovative LP (loss prevention) and EAS (electronic article surveillance) solutions. Currently, the business operates in the UK, Europe, the US, Canada, and Australia. The mission is to make loss prevention simpler and safer. The Company is recognised for being responsive and nimble, taking a dynamic approach to combatting retail crime around the globe

Job Purpose

• Support and improve ISO standards (9001, 14001, 45001)
• Manage product compliance (CE/UKCA, materials, regulations)
• Help maintain and improve Health & Safety practices
• Drive and track our sustainability (ESG) program
• Keep company procedures, SOPs, and compliance records accurate and up to date
• Identify issues, fix them, and improve how we work.
• Collaboration with our sales team during the tender process.
  
  

This role requires someone proactive, organised, and hands-on, able to work independently and take ownership of tasks. The focus is on delivering real improvements and results, not just administration.

Key Responsibilities

• Maintain and improve the company’s Quality Management System (QMS) and overall compliance framework, ensuring systems are structured, up to date, and audit-ready
• Support ISO standards (9001, 14001, 45001) through coordination, documentation, and monitoring of ongoing regulatory and legislative compliance
• Support product and material compliance activities (e.g. CE/UKCA, REACH, ROHS) and environmental requirements (e.g. WEEE, EPR, packaging data), including data collection and validation with internal teams and suppliers
• Support Health & Safety and Environmental systems by maintaining documentation, tracking actions, and coordinating with Operations and relevant stakeholders
• Help track and report on the sustainability (ESG) programme, including customer and supplier requirements (e.g. EcoVadis, SEDEX), ensuring accurate and timely data collection
• Plan and coordinate internal and external audits (including suppliers and 3PLs), prepare documentation, and track follow-up actions with internal owners
• Maintain accurate compliance records, registers, SOPs, and document control systems, ensuring consistency and accessibility
• Work cross-functionally with Procurement and other teams to support accurate product and compliance data, providing structure and follow-up where needed
• Coordinate product testing, supplier audits, and other operational compliance activities, ensuring outputs are properly documented and aligned with requirements
• Support during the tender process, to answer compliance, conformity, environment and health and safety questions
• Take ownership of assigned tasks, identify gaps, propose improvements, and support internal stakeholders in implementing structured solutions
• Cooperation with the quality role when required, to support admin tasks or report uploads.
  
  

This is not meant to be an exhaustive list of duties. The need for flexibility is required, and the job holder is expected to carry out any other related duties that are within the employee’s skills and abilities whenever reasonably instructed.

Requirements

Knowledge, qualifications and experience

• Relevant experience in compliance, conformity, or a related field preferred
• Working knowledge of ISO standards (ISO 9001, 14001, 45001)
• Previous experience supporting or maintaining ISO management systems is highly desirable
• ISO 9001 certification (or similar) would be advantageous
• Familiarity with Health & Safety and environmental management systems
• Understanding of process documentation, SOPs, and document control principles
• Exposure to product and material compliance (e.g. CE/UKCA, REACH, RoHS) is beneficial but not essential
• Strong data handling and organisational skills, with close attention to detail
• Understanding of effective process documentation and structured data management
• Experience working with cross-functional teams in a remote or international environment is advantageous
• Strong communication skills and the ability to coordinate tasks and follow up with stakeholders remotely
• Comfortable using Microsoft Office (Excel, Word, Outlook, PowerPoint, SharePoint)
  
  

Competencies

• Effective verbal and written communication skills and able to communicate at all levels of the business.
• A collaborative mindset, ability to work as a team.
• Confidence to work cross-functionally, with a global team.
• Self-motivated with excellent organisational skills.
• Ability to work at pace whilst maintaining accuracy and attention to detail.
• Proactive in learning and developing new skills.
• Ability to work alone, identifying and prioritising own workload, and with others on a one-to-one basis and as part of a team.
• Comfortable with working with and reporting to all levels in the organisation.
• Excellent all-round interpersonal skills.
• Ability to work under pressure and to tight timescales.
• Ability to problem solve.
• Ability to negotiate and demonstrate influencing skills.
• Adopting and working to our values:
  
  

Why join optiBPO?

optiBPO is an exciting workplace where you will be surrounded by smart, talented professionals supporting clients across Australia, New Zealand, the US, Canada, and Europe. Moreover, this is an excellent opportunity for anyone interested in taking on the role of Compliance and System Coordinator within an international environment.

Perks & Benefits

• In-house medical team and HMO coverage.
• A healthy workplace promotes collaboration and creativity.
• Clear growth strategies and learning opportunities to advance your career.
  
  

Enjoy great perks and benefits, such as an in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. In addition, we need to help you advance your career by elevating growth strategies. You will also have learning opportunities throughout your career journey with us. If you are passionate about contributing to a dynamic team, the Compliance and System Coordinator role offers great career prospects at optiBPO.

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