Collections Assistant (Calamba)

About BDO

BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer‑focused services. Build your career with a trusted industry leader.

Job Summary

The Collections Assistant is responsible for precise evaluation of unsecured salary loan past due portfolio through accurate and timely review of accounts, esures that total delinquency rate of assigned bucket/cycle is maintained at a minimum and acceptable level in line with the Banks standards and requirements.

Key Responsibilities

• Assists in the consolidating of credit folders of past due salary loan accounts, visits borrowers who cannot be contacted by phone, performs collection calls to negotiate for full or partial settlements from clients to make past due accounts current and to avoid possible transfer of such accounts to a higher delinquency level/bucket within acceptable customer satisfaction level, and have customers sign new promissory notes/documents for newly restructured accounts.
• Ensures that clients request are facilitated such as requests to update customer information, request for statement of accounts, reversal of charges and fees and handling of personal loan credit folders.
• Provides regular MIS, reports and forms according to standard process.
• Ensures orderly and systematic filing of documents.
• Performs other functions as maybe assigned from time to time according to the established productivity and service quality standards.
• Ensure compliance with Banks policies, procedures and regulatory requirements
  
  

Qualifications

• Graduate of any 4 year degree course
• Preferably with 6 months relevant work experience in unsecured loan operations
• With experience in collections of any field
• Computer literate; able to demonstrate strong verbal and written communication skills
• Fresh graduates are welcome but must have good scholastic records
• Willing to work onsite in Calamba
  
  

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 27346