Client Training Coordinator (Fresh Graduates)

We are seeking a resourceful Client Training Coordinator to facilitate and handle global user training programmes. In this role, you will serve as the primary link between our clients and our training team, ensuring every training request is handled with precision and integrity. You will report directly to the Client Training Scheduling Manager and collaborate closely with Customer Success Managers, Helpdesk agents, and Digital Marketers.

Key Responsibilities

Collaborator Engagement:

• Act as point of contact for training-related enquiries.
• Provide clear and timely coordination to clients via email and internal channels.

Mailbox Management:

• Proactively handle and supervise dedicated mailboxes.
• Ensure all queries and training requests from internal stakeholders and global clients are addressed accurately and within agreed timelines.

Prioritisation:

• Effectively assign Client Specialists and trainers to fulfil training requests received through the Helpdesk and Account Management teams.

Schedule Optimisation:

• Plan and promote monthly and ad hoc classroom sessions, webinars, and seminars to drive client engagement and participation.

Administrative Excellence:

• Coordinate the issuance of Certificates of Class Attendance. Maintain accurate and up-to-date records of all training activities.

Qualifications and Skills

• Bachelor’s degree or equivalent experience in a relevant field.

• Strong verbal and written English interpersonal skills, with the ability to engage effectively with global stakeholders.
• High level of accuracy in scheduling, documentation, and coordination tasks.
• Proficient in Microsoft Office, particularly Outlook for mailbox management and Excel for data tracking. Experience using a Learning Management System (LMS) to manage enrolments and schedules.
• Familiarity with CRM systems is an advantage; however, training will be provided for the right candidate.
• Demonstrated professionalism, strong work ethic, and the ability to work independently with minimal direction.
• Previous experience in administrative support or client services within a corporate environment is preferred.
• Willing to work on any shift

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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