Business Operations Specialist

Discover your 100% YOU with MicroSourcing!

Position: Operations Coordinator

Location: Cagayan De Oro City

Work setup & shift: Onsite, Mid shift

Why join MicroSourcing?

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on Day 1 for you and one or more dependents, paid time off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Operations Coordinator, you will provide operational and administrative support to the Project, Maintenance, and Procurement teams, ensuring projects progress smoothly from sales handover through completion. You will maintain accurate systems, coordinate stakeholders, prepare project documentation, and proactively track actions to support efficient business operations.

Specifically, you will:

• Coordinate project setup activities by reviewing sales handovers, proposals, costing sheets, and project documentation to ensure completeness before delivery.
• Prepare project summaries, installation packs, specification sheets, RAMS documentation, and maintain organized SharePoint folders and project records.
• Maintain procurement trackers, monitor supplier orders and delivery schedules, and escalate procurement risks before project deadlines.
• Support cost tracking by monitoring supplier invoices, subcontractor costs, labor hours, and budget variances.
• Coordinate customer, supplier, subcontractor, and site communications, including access requirements, delivery updates, inductions, and issue resolution.
• Support maintenance operations through scheduling, work order administration, CRM updates, and operational reporting.
• Maintain accurate records across Simpro, Pipedrive, SharePoint, and other operational systems while ensuring document control and data integrity.
• Prepare weekly KPI reports, project readiness updates, procurement risk reports, and administrative dashboards to support operational decision-making.
• Identify opportunities to improve operational processes by utilizing technology, automation, and AI tools where appropriate.

What You Need:

Non-negotiables

• 3-5 years experience in business support coordination.
• Previous experience in Operations Coordination, Project Administration, Business Administration, or Customer Support.
• Excellent written and verbal English communication skills.
• Strong organizational skills with exceptional attention to detail.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, and Teams).
• Experience using CRM, ERP, or project management systems.
• Ability to manage multiple priorities independently while working remotely.
• Strong documentation, follow-up, problem-solving, and time management skills.
• Ability to work UK business hours and collaborate effectively with international teams.

Preferred skills/expertise

• Experience with Simpro, Pipedrive, SharePoint, or similar project and CRM platforms.
• Experience supporting construction, facilities management, field service, or procurement operations.
• Knowledge of procurement tracking, scheduling, project coordination, and KPI reporting.
• Experience using Microsoft Copilot, Power Automate, AI tools, or workflow automation platforms.
• Strong customer service mindset with the ability to coordinate multiple stakeholders.
• Experience supporting cross-functional operations teams in a remote work environment.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We create opportunities for everyone to thrive by embracing different perspectives and fostering an inclusive workplace.

At MicroSourcing, equality is more than a slogan—it's our commitment and our way of life. Here, we don't just accept your authentic self—we celebrate it, recognizing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!