Business Continuity and Incident Management Specialist – GWAM Retirement Operations

The Business Continuity and Incident Management Specialist – Global WAM Retirement Operations is responsible for supporting Global WAM Retirement Operations stakeholders in preparation of business continuity strategies, crisis response actions, monitoring system activities and assessing business impacts and produce reports as required by stakeholders. This role reports locally to the Senior Director, Business Continuity and Operational Risk Management, MBPS and operationally to the Director of BCM and Incident Management, North America Retirement Operations.

• In co-operation with our Director of BCM and Incident Management support our business continuity management program by participating in the design and implementation of customized organization continuity and disaster recovery plans in co-operation with our Global WAM Retirement Operations Stakeholders.
• Provides advice and guidance on the leading practices for Business Continuity planning, reviews existing plans, and makes recommendations for improvements.
• Develops strategies and plans to ensure the organization can continue running effectively in the event of an emergency.
• Support crisis response actions at an operational level during business disruption in co-operation with our Global BCM team and our Global WAM Retirement Operations stakeholders.
• Assists in facilitating a mock disaster recovery/business continuity exercise to ensure staff can identify actions and steps to successfully respond, assess impact, activate resources, and timely recover.
• Monitor day-to-day system activities to identify business impacts and provide leadership with updates and action plans based on criticality to effectively manage information, service, reputational, financial and operational risks. Activities will include coordinating and communicating response efforts with Operations, IT, Product, Compliance, Legal and other business stakeholders as needed to ensure problem statement is understood and remediation efforts are actioned in the respective areas to mitigate risk.
• Gather impacts analysis from incident participants. Interpret data and communicate status updates and trends to key stakeholders and leadership. Assesses the risks of a disruption and develops strategies to reduce the impact of such an event.
• Produce reports as required business tools such as PowerBI, Excel, PowerPoint, etc

• 5+ years of experience in business continuity management or risk management
• Knowledge of relevant standards and best practice frameworks
• Experience performing and organizing risk assessments and crisis management teams.
• Maintain a basic understanding of regulatory requirements and industry practices.
• Experience developing and implementing recovery documentation including, but not limited to, business continuity plans, IT technical recovery plans, crisis management plans, and relevant documents such as vendor or employee call trees.
• Experience in facilitating and developing annual business continuity exercises.
• Familiarity with the Service Now platform

• Advanced communication and diplomacy skills are required in order to exchange complex information. ‘Complex information’ could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Ability to interpret and present technical data to stakeholder audiences, elaborating where necessary.
• Ability to lead the coordination of information to ensure ongoing execution of partner tasks.
• Business Continuity Planning
• Data Analysis
• Project Management
• Risk Management
• Crisis Management
• Disaster Recovery

This Job Description is intended to describe the general nature and level of the work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required for this role.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] .

Working Arrangement