Broker Admin Support (JAVLN exp preferred)

Keep the process moving and the client experience seamless. We’re looking for a reliable, detail-focused Broker Admin Support professional who can keep renewals, follow-ups, invoicing, claims documentation, and day-to-day broker administration running smoothly for a busy insurance team.

Work Setup: Hybrid - 2x a week onsite (Makati or Pampanga Office)

Role Overview

As Broker Admin Support, you’ll provide dedicated administrative assistance to the Senior Account Manager and Principal Broker, helping free up their time to focus on client relationships and business development. You’ll support the end-to-end renewal process, maintain accurate documentation, follow up with clients, and help ensure every administrative step is completed on time and to a high standard.

Key Responsibilities

• Oversee the end-to-end administrative process for policy renewals.
• Conduct proactive client follow-ups via email and phone to keep communication clear, timely, and professional.
• Handle invoicing and premium chasing to help ensure payments are received and processed on time.
• Assist with claims administration, documentation, and related follow-through so records stay complete and accessible.
• Complete general broker administration tasks as needed to support smooth day-to-day operations.
  
  

Skills & Experience

• Proven administration experience, preferably within the Australian insurance industry.
• JAVLN system experience is a plus.
• Strong attention to detail with a process-driven, organised approach to work.
• Excellent written and verbal communication skills.
• Comfortable working effectively in a hybrid office and remote environment.
• Mandarin language proficiency is preferred, but not required.
• A reliable, long-term mindset with a genuine commitment to growing with the team.
  
  

What’s In It For You

• Flexibility that Fits: Hybrid options across Makati and Pampanga, on day shifts aligned with our Australian clients.
• Workspaces that Work: Modern offices built for focus, collaboration, and real productivity.
• Coffee and Good Company: Barista coffee on demand and a café bar to unwind after work.
• Meals on Us: Complimentary meals once a week on your on-site day.
• Covered from Day One: Health coverage with free dependent coverage, so you're looked after from the start.
• Compensation You Can See: Transparent salary packages with direct client involvement.
• Room to Grow: Ongoing training and real opportunities to step into bigger roles.
• An Award-Winning Home: Join a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.
• People Who Have Your Back: Work alongside reliable, easy-going people who care about doing great work.
• A Global Stage: Work directly with international clients and see how teams scale worldwide.
  
  

About Us

At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We're proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines.

Our Impact

Our people aren't outsourced—they're embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long-term careers they're proud of, across accounting, tech, admin, and marketing.