BPO Customer Care Associate - Insurance Benefits and Eligibility

NTT Ltd


Date: 4 hours ago
City: Quezon City
Contract type: Full time
Roles Responsibilities
  • These individuals have a working knowledge of one technical skill.
  • They work on routine and non routine matters.
  • They handle routine questions and issues, referring complex or unexpected matters to higher level employees for assistance.
  • Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience.
  • Ensures accurate and timely completion of transactions to meet or exceed client SLAs.
  • Works on preparation of SOPs / process transitions.
  • They may regularly interact with customers and first line management.
  • Takes escalated calls from providers/callers.
  • Develops tactical and operational plans to achieve key milestones in the project.
  • Ensures accurate and timely processing of transactions to meet or exceed client service level agreements.
  • Identifies and resolves issues around nonstandard pending transactions.
  • Typically requires 1-3 years relevant experience.
  • High School Diploma or equivalent.
  • Undergraduate degree or some college coursework preferred.
  • Solid computer skills.
  • Strong communication skills.
  • Strong customer service skills.
  • Strong attention to detail, time management and organizational skills.
  • Ability to physically perform general office requirements.
  • Must be able to perform essential responsibilities with or without reasonable accommodations.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Sponsor Support

Manulife, Quezon City
2 days ago
The Opportunity Join the FutureChoice Retirement Services Team to help drive transformation in the U.S. Retirement business by supporting a modern recordkeeping and operations ecosystem across people, process, technology, and data. As a Sponsor Support , you provide critical back-office and operational support to client-facing teams, enabling them to focus on higher-value client interactions. You handle administrative tasks, process workflows,...

Store Cashier - Ayala Cloverleaf

MR DIY Philippines, Quezon City
3 days ago
Qualifications About the job Store Cashier - Ayala Cloverleaf Candidate must possess bachelor’s degree (on Business course or any 4 year course) Has sufficient background in cashiering, preferably with POS experience. Has the ability to provide quality customer service Trustworthy, detail-oriented and can work with minimal supervision Minimum of 1 year/s experience in a similar industry Average communication and people...

Finance & Accounting Team Lead

goFLUENT, Quezon City
4 days ago
goFLUENT is transforming the global language learning landscape, empowering organizations to build scalable, digital training strategies for their workforce. Through a powerful combination of AI-driven technology, a rich content ecosystem, and human-led instruction, goFLUENT accelerates language acquisition for professionals worldwide. Join our Finance team in a dynamic, fast-growing, and global environment. We are looking for a highly organized and proactive...