Associate III, Sales Support (Order Management)

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Job Description:

As an Associate III, Sales Support you will play a key role in ensuring smooth order processing and supporting the sales team. Your responsibilities include:

Order Entry & Management

• Process customer orders efficiently and accurately.

• Verify product availability, pricing, and delivery timelines.

• Review and validate order details to ensure compliance with company policies.

• Order releasing

Sales Support

• Provide administrative support to inside sales representatives.

• Coordinate with sales management and customer service to handle order changes and escalations.

Account Monitoring

• Track overall account activity for assigned customer groups.

• Generate reports on market conditions, sales performance, and team metrics.

Collaboration & Communication

• Work cross-functionally with internal teams

• Communicate order status and updates to stakeholders.

• Handle routine issues and escalate complex ones when needed.

Qualifications:

• College graduate of course; if High School Diploma, should have at least 3 years functional experience.

• Preferably with at least 1 year Order Management experience, or Customer Service BPO experience

• Background in supply chain or IT distribution industry is a huge advantage

• Good English communication skills

• Knowledgeable with MS Excel, CRM, or Zendesk

• Willing to work on night shift (Canada time zone) and 10 days RTO/monthly

#LI-Hybrid