App Support Representative

Position Overview:
As an App Support Representative, you will be responsible for providing reliable and efficient technical support
to clients using Meditab’s mobile applications and software platform.

Work Schedule and Arrangement: 9:00 PM- 6:00 AM, Onsite

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Key Responsibilities:

App Support

• Provide timely and effective support to clients using the mobile application and related software.
• Guide users through app features, functionalities, and proper usage.
• Assist clients via phone, email, chat, or remote support tools.

Troubleshooting

• Diagnose and resolve issues related to installation, connectivity, data synchronization, and app

performance.

• Address software-related concerns impacting mobile application functionality.
• Escalate complex technical issues to higher-level support or development teams with proper

documentation.

Technical Documentation

• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Contribute to knowledge base articles, FAQs, and self-help resources.

System and Product Knowledge

• Develop a strong understanding of the Meditab platform, including workflows, integrations, and system

interactions.

• Stay updated on product releases, updates, and new features to provide accurate support.

Quality Assurance

• Identify and report bugs, errors, and opportunities for system improvement.
• Support continuous improvement of the application and overall customer experience.

Requirements:

• Bachelor’s degree in a computer-related field (e.g., Information Technology, Computer Science,

Computer Engineering)

• At least 1–2 years of experience in technical support or a related role (preferred)
• Basic knowledge of computer hardware and software troubleshooting
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment

Salary and monetary benefits (in PHP):

• Monthly salary of18,000php - 25,000php
• New hire bonus of 5,000php
• Risk allowance of 2,000php

Perks and other benefits:

• Paid Training Period
• All national Philippines and USA holidays are observed
• Paid time off—public holidays, vacation, and personal time off
• Robust and effective Government Benefits Administration
• Lactation breaks (for breastfeeding moms)
• Discounted optical services with our partner clinic
• Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees)
• Free Health insurance with one (1) free dependent
• Free Life insurance
• Free Accident insurance
• Relocation allowance for new hires (from outside Cebu)
• Company-sponsored outings
• Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
• International travel opportunities (India and US office)

Our Recruitment Process:
1. Candidate Application Form
2. General Assessment
3. Phone Screening
4. Technical Interview
5. Reference Check
6. Job Offer
7. Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience,
educational background and potential for growth seen during interviews, offers may go higher or lower.

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com

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