Air Cargo Agent
Offshore Business Processing
Date: 3 weeks ago
City: Pasig City
Contract type: Full time
Be the go-to expert for time-critical shipments! Keep operations moving, support customers, and make every delivery count. Start your journey at OBP today. Get a 20k Signing Bonus! Apply now!
Job Summary
Customer Relation Key Outcomes:
Job Summary
- HMO on Day 1
- Receive promising perks and rewards
- Experience travel opportunities
- Get recognized for what you do
- Achieve work-life balance
- Improve exponentially with enhanced learning
Customer Relation Key Outcomes:
- Answer & Handle customer requests
- Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc)
- Find suitable solutions for customer requests (White/Orange/Purple)
- Adhere to client-specific operational procedures (SOP)
- Represent the client to carriers and FXL network
- Negotiate with suppliers
- Validate service quotes if necessary
- Inform the customer in real-time
- Update instructions for Hand-Over
- Create files in F.A.S.T in accordance with KPIs
- Give instructions to the Back Officer
- Maintain constant communication with the Back Officer
- Be able to handle the complete processing of both national and international shipments
- Track and monitor AOGs in F.A.S.T in real-time
- Follow up on confirmations of loading, pickup, and delivery of goods
- Check files according to the checklist
- Control administrative documents, forms related to the transport of goods, and content.
- Update dedicated IT tools
- Manage dispute cases.
- Supervise the activity of Back Officers
- 3-4 years experience in the logistics industry, with strong exposure to international logistics operations across multiple transportation modes.
- Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements.
- Full mastery of the specificities of all transportation modes, particularly in AOG and time-critical operations.
- Proven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operations
- Strong sense of responsibility, rigor, and discipline in decision-making and issue resolution under
- High stress resistance, with the ability to remain effective in escalated and time-sensitive situations.
- Business-level English proficiency (spoken, written, and reading).
- Excellent written and verbal communication skills, suitable for client escalation management.
- Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image.
- Strict adherence to procedures, service organization, schedules, break times, and holidays.
- Consistent compliance with company Quality, Hygiene, and Safety standards.
- High organizational capability, with demonstrated reactivity and proactivity in operational execution.
- Strong interpersonal skills and a team-oriented mindset, enabling effective coordination with internal teams and external stakeholders.
- Working knowledge of relevant computer and operational tools.
- Availability for 24/7/365 shift-based operations, including public holidays, in line with AOG service requirements
- Amenable to work in Alabang site
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