Air Cargo Agent

Offshore Business Processing


Date: 3 days ago
City: Pasig City
Contract type: Full time
Be the go-to expert for time-critical shipments! Keep operations moving, support customers, and make every delivery count. Start your journey at OBP today. Get a 20k Signing Bonus! Apply now!

Job Summary

  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning

Responsibilities

Customer Relation Key Outcomes:

  • Answer & Handle customer requests
  • Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc)
  • Find suitable solutions for customer requests (White/Orange/Purple)
  • Adhere to client-specific operational procedures (SOP)
  • Represent the client to carriers and FXL network
  • Negotiate with suppliers
  • Validate service quotes if necessary
  • Inform the customer in real-time
  • Update instructions for Hand-Over

Operational Key Outcomes

  • Create files in F.A.S.T in accordance with KPIs
  • Give instructions to the Back Officer
  • Maintain constant communication with the Back Officer
  • Be able to handle the complete processing of both national and international shipments
  • Track and monitor AOGs in F.A.S.T in real-time
  • Follow up on confirmations of loading, pickup, and delivery of goods
  • Check files according to the checklist
  • Control administrative documents, forms related to the transport of goods, and content.
  • Update dedicated IT tools
  • Manage dispute cases.
  • Supervise the activity of Back Officers

Requirements

  • 3-4 years experience in the logistics industry, with strong exposure to international logistics operations across multiple transportation modes.
  • Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements.
  • Full mastery of the specificities of all transportation modes, particularly in AOG and time-critical operations.
  • Proven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operations
  • Strong sense of responsibility, rigor, and discipline in decision-making and issue resolution under
  • High stress resistance, with the ability to remain effective in escalated and time-sensitive situations.
  • Business-level English proficiency (spoken, written, and reading).
  • Excellent written and verbal communication skills, suitable for client escalation management.
  • Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image.
  • Strict adherence to procedures, service organization, schedules, break times, and holidays.
  • Consistent compliance with company Quality, Hygiene, and Safety standards.
  • High organizational capability, with demonstrated reactivity and proactivity in operational execution.
  • Strong interpersonal skills and a team-oriented mindset, enabling effective coordination with internal teams and external stakeholders.
  • Working knowledge of relevant computer and operational tools.
  • Availability for 24/7/365 shift-based operations, including public holidays, in line with AOG service requirements
  • Amenable to work in Alabang site

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