Accounts Receivables Officer , AR Dispute
Amazon
Date: 2 weeks ago
City: Pasay
Contract type: Full time
Description
Working Conditions:
Key job responsibilities
Company - AOSP - Manila
Job ID: A10423174
Working Conditions:
- Based at the Pasay office with daily on-site reporting required.
- Primary shift: Mid shift. Flexibility to work on rotating schedules, including night shift, may be required based on business needs.
- Availability to work on Philippines holidays and render overtime during critical or peak business periods may be required.
Key job responsibilities
- Collect, analyze, and interpret quantitative data to identify root causes of receivable discrepancies and drive end-to-end dispute resolution in coordination with customers and internal stakeholders.
- Investigate and resolve customer-raised issues with up to 80% of the role involving inbound and outbound customer contact depending on the assigned process.
- Identify trends in dispute data and proactively recommend process improvements to enhance efficiency and reduce defect rates.
- Communicate findings and resolution outcomes to business leaders across Finance, Accounting, Operations, and Business Development teams.
- Consistently meet or exceed established Key Result Areas (KRAs) and performance targets.
- Support ad hoc projects and additional duties as required by the business.
- Minimum 1 year of experience in a BPO or large customer-oriented corporate environment, preferably in accounts receivable, dispute management, or a related finance operations function.
- Strong analytical skills with the ability to work with quantitative data and draw actionable insights.
- Excellent written and verbal communication skills in English.
- Proficiency in Microsoft Office tools, particularly Excel.
- Demonstrate ability to manage multiple priorities and meet deadlines in a high-volume environment.
- - Minimum 1 year of experience in a BPO or large customer-oriented corporate environment, preferably in accounts receivable, dispute management, or a related finance operations function.
- - Strong analytical skills with the ability to work with quantitative data and draw actionable insights.
- - Excellent written and verbal communication skills in English.
- - Proficiency in Microsoft Office tools, particularly Excel.
- - Demonstrated ability to manage multiple priorities and meet deadlines in a high-volume environment.
- Experience in accounts receivable, billing, or financial dispute resolution.
- Familiarity with ERP systems or case management tools.
Company - AOSP - Manila
Job ID: A10423174
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