Access Coordinator

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

POSITION DESCRIPTION

We’re an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety , flexibility , and innovation , we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun , underscores our commitment to a vibrant, inclusive, and engaging work environment.

A SNAPSHOT OF YOUR ROLE

We are seeking a reliable and detail-oriented Access Coordinator to support our fibre delivery operation. This on-site role is essential in coordinating site survey schedules, validating documentation, and ensuring the accuracy of project records across build and delivery phases.

As a key part of the support team, you’ll work closely with Project Coordinators, field contractors, and Australia-based stakeholders to ensure smooth workflow execution and accurate reporting — all during standard business hours.

Key Responsibilities

• Prepare and track LAAN (Local Access Approval Notices)
• Coordinate and schedule site surveys with contractors and field
• teams
• Review and validate As-Built documentation for accuracy and
• compliance
• Assist with invoice validation against completed work scopes
• Schedule and confirm contractor activities and timelines
• Support ticket updates and internal workflow logs
• Maintain organised records and contribute to project audit readiness
• Collaborate with Coordinators and Ops Manager for project readiness

Success Metrics

• Timely submission of validated LAAN and survey schedules
• Accurate and complete As-Built and invoice validation
• Low error or rework rate in documentation
• Efficiency in task coordination and contractor follow-up
• Reliable day-to-day support to project operations

Key Requirements

• 1–2 years' experience in administration, scheduling, or project
• support
• High attention to detail and accuracy in documentation
• Strong organisational skills and task ownership
• Clear written communication and follow-up discipline
• Comfortable working in a structured, KPI-driven environment

Bonus Skills

• Experience in fibre, telecom, utilities, or construction projects
• Familiarity with contractor coordination or invoice reconciliation
• Understanding of project lifecycle documentation

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each other.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

Join the A-Team and experience the A-Life!