Reservationist - #243025

ECS Transportation Group


Date: 05/05/2021 03:00 AM

City: Heath, Texas

Contract type: Full Time

Work schedule: Full Day

ECS Transportation Group is looking to hire the right individuals to join our team of customer service driven Reservationists


Knowledge, Skills and Abilities:

Have advanced customer service and communication skills

Great telephone presence

Ability to multi-task, prioritize and work efficiently with critical attention to details

Ability to perform at high-level in fast past work environment

Sensitivity to confidentiality

Possess outstanding organizational and time management skills

Must be teachable

Critical thinker and problem solver


Duties Include, but not limited to:

Maintain complete knowledge and capabilities of fleet and associated services

Knows the selling/pricing status, rates, and benefits of all packages plans

Review and prepares confirmations, insuring accuracy prior to sending to clients

Process reservation cancellations and modifications in a timely manner

Understands the company’s policy on late cancellations and no-shows

Handles daily correspondence; responds to inquiries and makes reservations as needed

Makes sure that files are kept up to date

Maintains a clean and neat appearance and work area at all times

Promotes goodwill by beings courteous, friendly, and helpful to mangers, and fellow employees

Willing to undertake any reasonable request made by management in any other areas of the office


Required experience:
Customer Service: 2 years


Required education:

High school


Required language:

English

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