Front Office Supervisor - Courtyard by Marriott Traverse City - #243024

Lodgco Hospitality


Date: 05/05/2021 03:00 AM

City: Kewadin, Michigan

Contract type: Full Time

Work schedule: Full Day

JOB SUMMARY: To assist the Assistant General Manager & General Manager in the operation of the Front Desk by directing, controlling and supervising Front Desk personnel

ESSENTIAL JOB FUNCTIONS:


  • Supervise and coordinate the activities of the Front Desk personnel including interviewing applicants, coach and counsel employees, recommend disciplinary actions, promote teamwork and employee morale, assign and delegate duties, and ensure compliance with OSHA standards to provide a safe work environment
  • Ensure all Front Desk employees are adhering to rate and credit policies and procedures
  • Knowledge of all emergency procedures and how to act on them
  • Ensure any cash overage/shortage is accounted for and balanced
  • Maintain a clean, organized and well supplied Front Desk area
  • Ensure lobby is well maintained
  • Assist in the ordering of Front Desk, Breakfast, Market, and Bar supplies
  • Review all shift checklists and red book daily for completion and accuracy
  • Review GSS/SALT/Heartbeat/GEI/Revinate weekly and address any service concerns with staff for improvement in order to ensure the highest quality service to the guests
  • Assist in ensuring staff continues to learn the importance of excellent guest service and implement new training programs
  • Participate in monthly Profit/Loss review
  • Report any unusual occurrences or requests to General Manager or Assistant General Manager immediately
  • Conduct monthly departmental meetings to review new procedures, guest satisfaction scores, and solicit input from employees


OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

COMPETENCIES:

  • Computer software skills
  • Communication both verbal and written
  • Flexibility with schedule and dependable
  • Customer focus, time management and problem solving skills
  • Strong leadership abilities


REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

  • Prefer 1-2 years of hotel experience, preferably in a supervisory role


ADDITIONAL ELIGIBILITY QUALIFICATIONS
Valid driver’s license and safe driving record – satisfactory criminal background screening required

SUPERVISORY RESPONSBILITY
This position oversees the front desk/gallery employees as well as, if applicable, the breakfast hosts
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds

EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel

EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume