Lead Concierge - Front Desk - Full Time - Longmont - #242982

BALFOUR SENIOR CARE


Date: 05/05/2021 02:30 AM

City: Longmont, Colorado

Salary: $14 - $16 / hour

Contract type: Full Time

Work schedule: Full Day

Join our new community in Longmont, CO and become part of the Balfour Experience!


The “Balfour experience” is one defined by a highly motivated, well trained, and compassionate team of associates who are empowered to fulfill, with pride and integrity, the needs and desires of the residents they serve.



Balfour’s vision is to be the most admired senior living company in America and Balfour associates are expected to exemplify our core values of integrity, respect, and customer focus.




Schedule:
Full time - 7am - 3:30pm - Sunday through Thursday



POSITION SUMMARY:



In this role you will work as a Lead Concierge at the front desk and provide five-star quality concierge services. Serving as an ongoing resource by pro-actively anticipating the needs of our residents so a solution can be offered before being requested. The Lead Concierge responds to each of our residents and visitors, personalizing the delivery of the service to meet the specific needs of each resident.





ESSENTIAL JOB RESPONSIBILITIES:






    • Greet and direct all visitors in a friendly and helpful manner
    • Administrative support, including maintenance of resident directories and writing the schedule for the concierge team
    • Answer all incoming calls within three rings and transfer calls or take messages as necessary
    • Respond to residents’ and family members’ questions and concerns


    • Monitor the front lobby and entrance area for cleanliness and maintain and organize incoming mail
    • Ability to direct residents and their families to available services both in-house and in the general vicinity
    • Provide support to the life enrichment and administrative staff
    • Ability to maintain a customer focus by treating all residents with respect and integrity
    • Ability to accept responsibility for agreements made and follow through as appropriate





QUALIFICATIONS, KNOWLEDGE, & SKILLS REQUIRED:





    • Acknowledge and greet all residents and guests with utmost courtesy
    • Assure prompt and positive action on all resident complaints, questions, concerns and suggestions
    • Deal with all resident personal issues in a discreet and confidential manner at all times. Always look for ways to improve service to residents



    • Proficient typing and computer skills, including experience using Microsoft Office
    • Previous experience operating a switchboard with a multi-line system desired
    • Demonstrated problem solving skills
    • Demonstrated experience working in a customer focused role
    • Ability to multi task and thrive in a fast paced, ever changing environment.


    • Ability to communicate openly, honestly and responsibly with others
    • Ability to maintain a customer focus treating all customers with respect and integrity
    • Ability to accept responsibility for agreements made and follow through as appropriate
    • Ability to read, speak, and understand the English language
    • Effective verbal and written communication skills required

    • Previous supervisor experience is a must




PHYSICAL REQUIREMENTS/WORKING CONDITIONS:



  • Ability to lift a minimum of 20 lbs. unassisted
  • Ability to sit, stand, and/or walk for long periods of time
  • Must be available to work weekends and holidays as needed
  • May be exposed to unpleasant odors, contagious diseases and blood borne pathogens
  • Balfour is a pet-friendly community; you may be exposed to animal hair and dander

    Why work for Balfour?


  • Healthcare coverage for eligible employees working 32 or more hours per week (Full & 3/4 time status)
  • Medical, dental and vision plan coverage
  • Paid time off (PTO) and sick time for full and part time employees
  • Tuition Reimbursement Program
  • Employee Referral Bonus Program
  • Employee Resident Referral Bonus Program



Health & Wellness Protocols:
Interviews and training will take place in accordance with appropriate agency recommendations at the time. Currently, initial contacts will be virtual. At this time, applicants are requested not to visit Sales Center to submit applications or for interviews unless requested and scheduled in advance.



About Balfour Senior Living



Founded in 1997, Balfour Senior Living has received national and international recognition for the quality of its exterior architecture and its elegant interior design marked by the use of a vibrant color palette and a diverse collection of fine art. With round-the-clock nursing coverage and an extensive activity program, Balfour’s quality of care and life enrichment programming makes the company a leader in the growing world of senior housing. Since the first community opened in Louisville, Colorado in 1999, Balfour has grown to include nine communities in the Denver Metro area and one in Ann Arbor, Michigan. From its inception, Balfour Senior Living has sought to be the most admired senior living company in the United States.



Balfour Senior Living is an Equal Opportunity Employer (EOE) complying with state and local laws governing nondiscrimination in employment and providing equal employment opportunities without regard to age, race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, genetic information, or racial status. This policy applies to all terms and conditions of employment including but not limited to recruiting, hiring, placement, promotion, discharge, termination, layoff, recall, transfers, compensation, benefits, and training

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