Case Manager - #242756
Compass Housing Alliance
Date: 05/04/2021 23:30 PM
City: Shoreline, Washington
Salary: $21 / hour
Contract type: Full Time
Work schedule: Full Day
ABOUT THE POSITION: The Case Manager provides trauma-informed case management services designed to stabilize housing for residents who have experienced homelessness. This includes assessment, information and referral, goal setting, and direct advocacy, cooperative case planning and coordination of services. They assist and empower residents to make necessary connections with community and providers to stabilize their lives. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).
ABOUT THE PROGRAM: Ronald Commons is an affordable supportive housing development in Shoreline. The mixed-use building includes 60 units of case management supported permanent housing. It is complimented by a Hopelink Integrated Service Center and food bank. The Integrated Service Center includes a food bank, family services, financial education and assistance for the housing insecure. The internal courtyard, play area and walking path create an integrated connection between the program facilities
ABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services and affordable housing for individuals and families experiencing housing instability in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve. We consider the diversity of the staff, guests, residents, and community partners to be an important asset. We recognize the value that different perspectives and cultures bring to the organization. To learn more about the agency visit www.compasshousingalliance.org.
LOCATION: Shoreline, WA
REPORTS TO: Program Manager
FLSA STATUS: Non-Exempt
SCHEDULE: Monday-Friday 10am-6:30pm; with weekly staff meeting on Monday at 12:30pm (occasional evening or weekend support when needed for community events)
SALARY: $21.21 per hour (Level 1)
ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties, responsibilities, and activities may change or be assigned at any time. The employee in this position must be able to read, write, and understand English.
- Provide trauma-informed case management utilizing motivational interviewing and strength-based techniques to assigned participants.
- Write clear, objective, and accurate case notes of significant interactions in client files, including stability plans, measurement scales, leases, and all other required forms and paperwork including logs, records, reports, and statistics, as requested. Perform documentation (following DAP protocol) and input data in the Clarity Homeless Management Information System (HMIS) and other organizational data and case management systems
- Identify barriers and steps necessary to overcome obstacles.
- Assess participant histories, barriers, and resource/support needs (e.g. food, health, transportation, etc.) and opportunities (e.g. family, friends).
- Per program policy, screen individuals by phone and in person for appropriateness for housing program. Complete intake assessment, housing agreement and orientation to program.
- Establish goals and objectives, monitor achievements through regular meetings and case consultations with referral partners, as needed or required contractually.
- Provide information, referrals, and direct advocacy as needed, utilizing both internal and external resources.
- Link participants with services intended to address significant barriers to housing stability, such as mental health services, chemical dependency services, primary health services, legal services, employment and/or educational supports.
- In a collaborative manner, coordinate with internal and external agency representatives to ensure participants are resourced according to their needs.
- Work with supervisor to devise and implement corrective action plans for participants failing to meet goals.
- Mediate conflicts provide de-escalation and crisis intervention. Model appropriate problem solving. Refer to appropriate services as needed.
- Support the program team in daily operations of the facility.
- Assist with program entrance and exit, as needed
- Build and maintain positive relationships with a network of community providers and service to address and advocate for resident needs
- Develop and implement community programs supporting housing stability, wellness, and promote meaningful daily activities for residents, which could include groups, classes, workshops, and special events with the support of the Program Manager.
- Advance diversity, equity, and inclusion in all aspects of the work. All employees are expected to make efforts in their work and in their conduct to advance diversity, equity, and inclusion at every level
- Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
- Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor
- Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.
- Work as a team in remaining current with available resources and sharing resources with other agency Case Managers and Housing Navigators.
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrated ability to maintain a caseload, provide case management, crisis counseling, advocacy, and referral services to participants.
- Demonstrated knowledge of local resources and services for individuals who are experiencing homeless or housing instability.
- Demonstrated knowledge of best practices in de-escalation, crisis intervention and stabilization skills.
- Ability to follow agency policy and procedures to maintain safety and security within the facility.
- Ability to work in fast-paced environment with frequent interruptions and crisis situations.
- Ability to maintain a high degree of confidentiality, tactfulness, and respect for participants from diverse backgrounds and identities.
- Record keeping skills. Ability to obtain and maintain accurate, detailed, and confidential notes and participant files specific to program requirements.
- Working knowledge of the following evidence-based practices: harm reduction, motivational interviewing, and strengths-based case management.
- Ability to enter data accurately. Create log entries and case notes. Prepare written reports and generate statistical reports.
- Ability to set and maintain boundaries in a professional manner.
- Promote a team environment that values, encourages, and supports differences.
- Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.
- Sensitive to and able to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, sexual orientations, and develop awareness around the impact of intersectionality of these variables.
- Relate openly and comfortably with diverse groups of people, while valuing their differences
- Model sound interpersonal boundaries and emotional intelligence
- Manage difficult interpersonal situations effectively and know when to seek out support from your manager when needed.
- Excellent written and verbal communication skills with ability to communicate effectively about technical problems and solutions
- Strong problem solving, time and project management skills are required to be successful in this role
- Ability and aptitude with technology necessary for successful day-to-day functioning in business environment including various databases, Microsoft Office Suite including Word, Excel, Outlook, etc., and Internet technology.
EDUCATION AND/OR EXPERIENCE
- Bachelor’s degree is desired in social work, human services, psychology, or related field. Or relevant work experience, certificate and/or equivalent continuing professional development or education.
- A minimum of 1-year experience in case management, desired
- A minimum of 2-years’ experience in a social/human service setting related to housing and homelessness, required.
- Awareness and/or training around issues of equity, intersectionality, and belonging
- Current WA State Food Handlers Permit, desired (If not current, will be sponsored within 1-month of hire)
- Familiarity with issues of homelessness, mental illness, substance abuse, sexual assault, and/or domestic violence, required.
- Valid WA driver’s license, proof of car insurance, and a driving record that meets Compass standards, desired.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to talk and hear
- The employee is frequently required to stand, walk, use hands to finger/ handle/feel/type, and reach with hands and arms. Requires the ability to occasionally push, pull, lift and/or carry supplies up to 20 pounds
- Work takes place in a supportive housing environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.
- Travel to program sites and meetings outside the office and around the county are necessary.
Mental efforts like attention to detail, interacting with others in-person and through email, using critical thinking skills to strategize, develop and implement business plans, create, and edit documents, listen, and participate verbally at meetings
In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 206-474-1100 or via e-mail at HRInfo@compasshousingalliance.org.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is normal. Compass programs are housed within a human services environment in the Greater Seattle area. Our diverse client/guest/resident community includes many single, formerly homeless adults who lack any family support system. Compounding the constraints of poverty, our community includes individuals who are physically and/or mentally disabled, persons living with AIDS, those who struggle with chemical dependencies, veterans, and vulnerable, elderly adults. Working at Compass will mean that you will be in close proximity to the people we serve
This position is not eligible for remote work, it requires onsite work only
Compass facilities are monitored with camera surveillance equipment for safety and security purposes. The cameras will generally be utilized only in public areas where there is not a reasonable expectation of privacy. However, please be aware that in our housing facilities, some residents may choose to utilize their own private surveillance equipment within their units.
EQUAL OPPORTUNITY EMPLOYMENT
Compass Housing Alliance is committed to a policy of equal employment opportunity and treats all employees and applicants equally without regard to age, ancestry, citizenship, color, creed, disability, familial status, gender identity, genetic information, marital status, national origin, parental status, political ideology, pregnancy, race, religion, sex, sexual orientation, veteran or military status, use of section 8 certificate, use of service animal, and all other groups protected by law, and promotes diversity in its workforce. Compass Housing Alliance takes affirmative action to implement programs and maintain practices and policies that eliminate barriers to equal employment opportunity. Our program is available for review by employees and applicants for employment in the Human Resources Office during regular office hours.