Program Specialist - Advantage - #242383

Service Experts


Date: 05/04/2021 18:01 PM

City: Richardson, Texas

Contract type: Full Time

Work schedule: Full Day

Overview:

Provides general administrative support to local centers, NAAC and Enercare while following and facilitating the standardized processes and procedures set forth for specialized programs outside of normal data and processing at the field level. Utilizes various computerized systems and software to perform tasks. Work is performed under general supervision with latitude for decision making within assigned guidelines
Qualifications:

  • High school diploma with a minimum of 2 years of general clerical experience
  • Knowledge of generally accepted administrative practices and procedures.
  • Ability to learn and follow company process and procedures.
  • Highly organized
  • Ability to maintain confidentiality of customer information and other sensitive data.
  • Ability to work well under pressure
  • Ability to multitask in a busy work environment and to organize and manage multiple priorities.
  • Excellent customer-service skills, verbal and written, as well as interpersonal skills to include effective customer complaint resolution and the ability to work with a diverse customer population.
  • Above Average knowledge of Microsoft Excel.
  • Working knowledge of Microsoft Word and Outlook software applications.
  • Ability to communicate effectively with co-workers in a pleasant, business-like, and customer-focused manner
  • Ability to work effectively and productively in both a team environment as well as independently.
  • Temporarily Remote.

Responsibilities:

  • Assists local centers with questions regarding specific procedures or training needs.
  • Facilitates all UCC-1 filings and releases with our third party vendor. Maintains those filings for record.
  • Collects all PAP forms and enters required information into the billing system.
  • Completes all RV agreement set up in operating system for all rental sales for all centers.
  • Reviews all rental contracts for completeness and accurate pricing/payment calculations. Works with the field RSC and legal to resolve all issues
  • Protects the integrity of data per company and GAAP.
  • Serves as the main point of contact for field RSC’s with second look requirements.
  • Registers all sold rental equipment with the appropriate manufacturer for warranty purposes and provides the local center with said documentation
  • Generates and validates the origination reports and retirement reports daily for distribution to Enercare.
  • Reviews, researches and resolves aged accounts receivables for all centers.
  • Serves as the main point of contact for customer billing inquiry and resolution.
  • Facilitates all buy out requests to include termination of the RV agreement, calculation of the buyout amount, generation of the buyout letter, approval from leadership, communication with the customer and acquisition of the customer approval
  • Tracks all buyout requests and the reason for the buyout via Excel spreadsheet.
  • Facilitates all asset transfers and customer information updates.
  • Processes all received payments via standard protocol and facilitates all refund requests.
  • Communicates regularly with leadership regarding any trends or areas of opportunity.
  • Represents the company professionally, honestly, and ethically in all business matters and activities.
  • Performs similar/other duties as needed or assigned.
  • Process online payments(Credit/Debit Card or Bank Account via Wells Fargo Payment Portal.
  • Other duties as assigned.

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