City of Ithaca

Date: 04/09/2021 03:31 AM

City: Burdett, New York

Contract type: Part Time

Work schedule: Full Day

City of Ithaca
Office of Human Resources / Civil Service
108 E. Green St. - Ithaca , NY - 14850
Phone: (607) 274-6539 / Fax: (607) 274-6574 / E-mail:

TITLE: Customer Service Representative Trainee

LOCATION: City of Ithaca - Chamberlain’s Office

SALARY: $36,866, with subsequent increases to $46,082

The City of Ithaca values diverse perspectives and life experiences. We encourage people of all
backgrounds to apply, including people of color, women, LGBTQ+, veterans, people with disabili-
ties, and those with lived experiences.

POSITION DESCRIPTION: The work involves responsibility for learning to accept, record, and process pay-
ments for various City bills and services. The incumbent undergoes on-the-job training in order to learn the
diverse and various City functions handled by the City Chamberlain's Office, and by other City departments,
in order to provide that information to customers. The work involves extensive face-to-face interaction with
the public from, including difficult or irate customers. The individual should have experience working effec-
tively with people from diverse backgrounds. The work is performed under the direct supervision of Custom-
er Service Representatives or higher level staff in accordance with well-defined office procedures. Does re-
lated work as required.

The term of appointment is limited to one year, during which time employees in this class are required to sat-
isfactorily complete the necessary training. The training shall include both on-the-job training and classroom
training related to customer service and/or the collection of receivables. Upon successful completion of the
training term and the employee’s probationary period, the employee is eligible for promotion to the position of
Customer Service Representative without further examination.

MINIMUM QUALIFICATIONS: Graduation from high school or possession of a high school equivalency
diploma and two years of full-time paid experience, or its part-time paid or verifiable volunteer equivalent,
dealing directly with customers or clientele.

RESIDENCY REQUIREMENTS: Applicants must be residents of Tompkins County.

EXAM REQUIREMENTS: A civil service exam will be required at a later date.


  • City of Ithaca application
  • Copy of high school transcript or high school equivalency diploma

Applications must be received by the City of Ithaca Human Resources Department no later than 4:30
PM EST on the last filing date indicated below. Postmarks are not accepted. All applications must be
submitted electronically through our online application program. We do not accept paper applications,
faxed applications, e-mailed applications or photocopies of applications.

Submit required application materials by April 21, 2021:

City of Ithaca
Human Resources Department
108 East Green Street
Ithaca, NY 14850
(607) 274-6539
Web site:

The City of Ithaca is committed to Equity and Inclusion. We encourage those with similar values to apply.

Issued: April 7, 2021

Location: 108 E. Green St. - Ithaca,NY - 14850, Ithaca, NY 14850

Job Type: Part-time

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